Jessa Mhaye Gaitan

Made schedules, meetings, between clients and sales teams, making outbound calls, qualifying leads, and managing calendars with CRM tools.

Assisted Qantas passengers with flight bookings, ticket changes, and cancellations. Resolved flight disruptions by rebooking passengers and arranging necessary accommodations.

Managed email databases to ensure clean, accurate, and updated contact lists. Conducted targeted email campaigns to generate leads, nurture prospects, and build relationships with potential clients.

Assisted customers with outstanding balances, offering payment solutions and negotiating plans to reduce delinquencies. Processed payments, updated account statuses, and resolved billing disputes.

Guided customers through product selection, order placement, and tracking, boosting sales and satisfaction. Kept accurate CRM records and ensured timely follow-ups on customer interactions.