Edwin Uzoma

I am a Virtual Assistant and customer support professional based in the Philippines, with experience helping remote teams manage daily operations and maintain strong client relationships. My career has covered executive correspondence, meeting coordination, customer database maintenance, and technical support for US and Australian businesses.

At EDministrate P/L, I handled executive and client communications, coordinated meetings, and maintained accurate customer records. I also responded to social media inquiries, helping customers with order tracking and delivery concerns. This experience strengthened my ability to manage details, communicate professionally, and follow through on requests.

At Vertical Line Internet Marketing, I supported GoHighLevel users with workflows, funnels, email and SMS delivery, and calendar synchronization issues. I also prepared reusable response templates and weekly reports to help the team address recurring problems. At The Hour, I used Salesforce and Zendesk to organize customer inquiries, track unresolved issues, and follow up on billing and account concerns.

I hold a Master of Business Administration and a Bachelor of Science in Information Technology. My toolkit includes Microsoft 365, Google Workspace, Excel, GoHighLevel, Salesforce, Zendesk, Asana, Trello, and Notion.

I enjoy solving practical problems, organizing information, and finding ways to make everyday work easier. My professional interests include CRM systems, workflow improvement, and the practical use of AI and automation. I am looking for a virtual assistant, executive support, or client operations role where I can contribute dependable support while continuing to develop my skills.