Open to opportunities

Jeselle Pasion

@jesellepasion

Entry-level hospitality and customer service professional, fluent in English, delivering empathetic support and calm, safety-first guest experiences.

Philippines

Message

What I'm looking for

I’m seeking an entry-level customer service or front office role where I can support guests with empathy, clear communication, and quick problem-solving—especially in fast-paced, culturally diverse hospitality settings with strong teamwork.

I’m a people-focused hospitality and customer service professional committed to creating positive guest experiences through patience, clear communication, and cultural sensitivity. I’ve supported customers across front desk, reception, chat/phone support, and on-site service while staying detail-oriented and calm under pressure to protect safety and satisfaction.

In my recent roles, I handled check-in/check-out, guest inquiries, and complaints professionally, and I delivered empathetic, speed-focused service through chat and phone. I also served international guests with warmth and maintained hygiene, service quality, and smooth teamwork during busy, peak-season environments.

Experience

Work history, roles, and key accomplishments

Customer Service Staff

Food Cartel

Jul 2025 - May 2026 (10 months)

Provided polished customer service with speed and accuracy, adapting to buffet, floor, and runner service roles. Supported new staff and maintained service standards while staying calm in high-pressure settings.

Customer Service Verbal And Written Communication Service standards Buffet Service Support Runner Service Support Calm Under Pressure Problem Solving

Front Desk Agent (Intern)

Omni Mount Washington Resort and Spa

Jun 2024 - Jun 2025 (1 year)

Served international guests with warmth, care, and cultural awareness while maintaining hygiene, safety, and service quality during busy periods. Remained calm and solution-focused during peak seasons and worked with the team to deliver smooth service.

Cultural Sensitivity Cross Cultural Communication Service quality Calm Under Pressure

Customer Experience Agent

Alorica Teleservices, Inc

Aug 2023 - Apr 2024 (8 months)

Handled customer requests via chat and phone with empathy and speed, building trust through honest and respectful communication. Managed urgent orders accurately and resolved problems patiently with a service-focused mindset.

Customer Support Chat Phone Support Empathy Trust Accuracy Problem Solving Patience

Receptionist

Princess Daphne Resort

Jun 2020 - Jul 2022 (2 years 1 month)

Assisted guests with check-in and check-out procedures and handled customer inquiries while resolving complaints professionally. Maintained high service and hygiene standards and coordinated with team members to support a smooth guest experience.

Reception Duties Complaint Resolution Professional communication Service standards Team Coordination