Open to opportunities

Earl Gladys Cabalhin

@earlgladyscabalhin

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Dedicated customer service professional with diverse hospitality experience.

Philippines

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a passionate customer service professional with a strong background in hospitality and support roles. My journey began with a Bachelor’s degree in Hotel Restaurant Service and Technology from Bohol Island State University, where I honed my skills in various aspects of the hospitality industry. I have worked in multiple capacities, including front desk officer, reservation agent, and cashier at El Portal Inn, where I developed a keen understanding of customer needs and service excellence.

My experience extends beyond hospitality; I have also worked as an encoder and a call center representative, which has equipped me with valuable communication and analytical skills. Currently, I am enhancing my expertise as a chat support agent at Okebet. I take pride in my ability to adapt to different roles and environments, always aiming to provide exceptional service and support to clients.

Experience

Work history, roles, and key accomplishments

Chat Support

Okebet

Mar 2023 - Present (2 years 4 months)

Provided chat support to customers, addressing their concerns and inquiries in a timely manner. Ensured a positive customer experience through effective online communication.

Chat Support Online Communication Customer Service

Call Center Representative

Concentrix

Sep 2017 - Present (7 years 10 months)

Provided customer support and resolved inquiries as a call center representative. Maintained high levels of customer satisfaction through effective communication.

Call Center Operations Customer Support Communication Skills Problem Solving CRM Software

Encoder (Pricing Analyst)

Builderware

Nov 2016 - Present (8 years 8 months)

Performed data entry and analysis as a pricing analyst, contributing to accurate product pricing. Maintained and updated pricing information in the system.

Data Entry Pricing Analysis Data Management Microsoft Excel Attention To Detail

Customer Service

El Portal Inn

Jul 2014 - Present (11 years)

Managed front desk operations, reservations, and bookings, ensuring efficient guest services. Handled cash transactions and maintained room readiness as a room attendant.

Customer Service Room Preparation

Education

Degrees, certifications, and relevant coursework

Bohol Island State University (BISU)- Main Campus

Bachelor in Hotel Restaurant Service and Technology, Hotel Restaurant Service and Technology

Completed a comprehensive curriculum in hotel and restaurant services, gaining expertise in various aspects of hospitality management. Developed practical skills in food and beverage operations, front office procedures, and housekeeping management.

Infant King Academy (IKA)

High School Diploma, General Studies

Completed secondary education, building foundational knowledge across various subjects. Participated in extracurricular activities, including being recognized as 'Choreographer of the Year 2010'.