Open to opportunities

Hannah Acasio

@hannahacasio

Message

Customer-focused hospitality professional with hands-on experience.

Philippines

Message

What I'm looking for

I am seeking a role that values customer satisfaction and offers growth opportunities in hospitality.

I am a dedicated hospitality professional with a strong focus on customer service, honed through my hands-on experience during a J1 internship at the Hyatt Regency New Orleans. My journey in the hospitality industry has equipped me with essential skills in reservations, guest services, and front desk operations, allowing me to create memorable experiences for guests.

Throughout my tenure at Hyatt Regency, I was recognized as Colleague of the Month in February 2025 for my outstanding performance and teamwork. I excelled in upselling premium rooms and services, managing guest check-ins, and providing concierge services that ensured a seamless stay for visitors. My multilingual abilities in English, Filipino, and Bisaya further enhance my capability to connect with diverse clientele, making me a valuable asset in any hospitality setting.

Experience

Work history, roles, and key accomplishments

Front Desk Agent

Hyatt Regency New Orleans

Mar 2024 - Jul 2024 (4 months)

Customer-focused hospitality professional with hands-on experience as a Front Desk Agent at Hyatt Regency New Orleans. Skilled in reservations, guest services, and front desk operations, ensuring high customer satisfaction and positive guest experiences.

Customer Service Reserving Guest Service PMS (Opera)Upselling

Education

Degrees, certifications, and relevant coursework

University of San Carlos

Bachelor of Science, Hospitality Management

2019 - 2023

Grade: Magna Cum Laude

Completed a Bachelor of Science in Hospitality Management with a focus on customer service, reservations, and guest services. Graduated Magna Cum Laude, demonstrating strong academic performance and dedication to the field.