SS
Open to opportunities

Shiena Jane Sarmiento

@shienajanesarmiento

Recent Tourism Management graduate eager to enhance customer service skills.

Philippines
Message

What I'm looking for

I am looking for a role that allows me to grow in customer service and hospitality, where I can apply my skills and learn from experienced professionals.

I am a recent graduate with a Bachelor of Science in Tourism Management, passionate about providing exceptional customer service and fulfilling the needs of clients. My education and training have equipped me with the necessary skills to thrive in the hospitality and tourism industry.

Throughout my academic journey, I have participated in various seminars and training programs, including Flight Attendant Training and Food & Beverage Service. My on-the-job training experiences at The Manor and West Loch Park Hotel have further honed my abilities in customer interaction and service excellence.

I am eager to gain work experience that will allow me to broaden my skills and knowledge in a dynamic environment, whether in a part-time or full-time capacity. I am adaptable, a quick learner, and committed to delivering quality service in every role I undertake.

Experience

Work history, roles, and key accomplishments

WV

F&B (Food & Beverage Service) Receptionist/Cashier

West Loch Park Hotel Vigan

Nov 2024 - Dec 2024 (1 month)

Provided food and beverage service to guests, ensuring timely and accurate order delivery. Managed cashier duties, processing payments and handling transactions efficiently.

WV

Front Desk

West Loch Park Hotel Vigan

Nov 2024 - Nov 2024 (0 months)

Managed front desk operations, including guest check-ins and check-outs, and handled reservations. Provided excellent customer service by addressing guest inquiries and ensuring a pleasant stay.

Education

Degrees, certifications, and relevant coursework

DV

Divine Word College of Vigan

Bachelor of Science, Tourism Management

A recent Bachelor of Science in Tourism Management graduate who fulfills her duties and responsibilities. Who has the capability to satisfy the wants and needs of the customer.

SS

San Juan National High School

CS

Camanggaan Elementary School

Tech stack

Software and tools used professionally

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