Gemma Rose Ajon

I am a customer service representative with hospitality management training and hands-on internship experience in food & beverage and housekeeping. I handled escalated customer concerns with professionalism, actively listened, and provided timely resolutions while maintaining composure under pressure.

I have 13 months of customer service experience on an international voice account and collaborated with internal teams to resolve complex issues efficiently, keeping customers informed throughout the escalation process. I am recognized for adaptability, patience, and fast learning.

I bring practical computer literacy (Microsoft Office, Google Workspace) and a solutions-focused approach to customer experience roles, and I am eager to contribute these skills to a customer-centric team.