Open to opportunities

Roshell Borja

@roshellborja

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Dedicated hospitality professional with strong customer service skills.

Philippines

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What I'm looking for

I am looking for a role that allows me to utilize my customer service skills in a dynamic environment, with opportunities for growth and development in the hospitality industry.

I am a passionate hospitality management graduate with hands-on experience in front office services, food and beverage services, and events management. My education at St. Mark Arts and Training Institute Inc. equipped me with practical skills that I applied during my internships, allowing me to develop a strong foundation in the hospitality industry.

In my role as a receptionist at Av Suites Resort, I greeted and assisted guests, managed reservations, and coordinated with housekeeping to ensure a seamless experience for all visitors. My commitment to customer satisfaction and effective problem resolution has been key to enhancing guest experiences and maintaining high standards of service.

Experience

Work history, roles, and key accomplishments

Call Center Trainee

Not Specified

Jan 2022 - Feb 2022 (1 month)

Underwent comprehensive training in customer service and call center operations, developing skills in handling inbound and outbound calls and navigating call center software.

Call Center Operations Customer Service Time Management

Receptionist

Av Suites Resort

Jan 2022 - Feb 2022 (1 month)

Greeted and assisted guests upon arrival, managed reservations, coordinated with housekeeping, and handled guest inquiries to enhance satisfaction. Maintained accurate records of bookings and payments.

Customer Service

Hospitality Management Graduate

St. Mark Arts and Training Institute Inc.

Feb 2021 - Jun 2021 (4 months)

Completed coursework in hospitality management, focusing on front office services, food and beverage services, and events management, with practical skills developed through hands-on training.

Event Management Customer Service

High School Graduate

San Teodoro National High School

Apr 2019 - Jul 2019 (3 months)

Engaged in a comprehensive high school curriculum, participating in various extracurricular activities and community service projects.

Team Collaboration Time Management Community Service Projects Communication Leadership

Cashier/Service Crew

Tres Mares Food House

Jan 2017 - Feb 2017 (1 month)

Provided excellent customer service in a fast-paced dining environment, took orders, served food and beverages, and ensured customer satisfaction while maintaining cleanliness.

Customer Service Team Collaboration Time Management

Education

Degrees, certifications, and relevant coursework

St. Mark Arts and Training Institute Inc.

Senior High School Graduate, Hospitality Management

2021 - 2022

Completed coursework in hospitality management, focusing on front office services, food and beverage services, and events management. Developed practical skills through hands-on training and internships.