At InnoVent Rental and Asset Management / Qrent, I lead the Remanufacturing Department while staying hands-on with server equipment, computer hardware and end-user devices.
I support complex troubleshooting across Dell PowerEdge, Windows Server and Hyper-V environments, alongside Microsoft 365, endpoint and connectivity support. I take technical issues through diagnosis, escalation and root-cause analysis.
I help develop repair and refurbishment processes, set operational KPIs and quality benchmarks, and mentor technicians. I also prepare budgets and forecasts focused on extending IT asset life and reducing unnecessary replacement costs.
Earlier, as an IT Specialist at Cellnor - Centurion, I maintained and implemented IT systems, performed network analysis and supported IT audits and web/database administration. I also tutored French and computer skills at Teach Me 2.
