Abrie Davids
@abriedavids
IT Business Partner and Trainer with extensive technical expertise.
South AfricaWhat I'm looking for
I am an IT Business Partner and Trainer with over 15 years of experience in the field. My journey began at the Special Investigation Unit (SIU), where I have been responsible for all ICT matters across three regional offices. I have developed a strong foundation in both technical support and training, successfully training over 850 members in various ICT disciplines.
Throughout my career, I have led significant projects, including a successful Microsoft Migration, where I collaborated with a team to ensure seamless data transfer and user support. My technical skills encompass a wide range of technologies, including Windows, Active Directory, and Exchange, which I have utilized to enhance operational efficiency and support for various government entities.
Experience
Work history, roles, and key accomplishments
IT Business Partner and Trainer
Special Investigation Unit (SIU)
Jul 2008 - Present (17 years)
Responsible for all ICT matters including desk side, server, and network support across three regional offices. Possesses over 8 years of experience in training and development, including course material development and program implementation.
Microsoft’s Service Excellence Crew Member
Microsoft
Apr 2024 - Present (1 year 3 months)
Handled escalations and complaints, ensuring appropriate resolution and communication with internal and external teams. Conducted post-mortem analysis and tracked learnings to improve processes.
T3 Support Engineer
Ello Technologies
Apr 2008 - Present (17 years 3 months)
Managed all customer support services for 8 major retail groups in South Africa. Oversaw new rollouts on POS systems, maintained tills, scanners, cash drawers, and printers, and updated POS systems and back office PCs.
IT Support Supervisor
Mutual & Federal
Jul 2007 - Present (18 years)
Managed all desk side support, including printer and PC problems, building new PCs, and data backup. Supervised a team of 2 engineers, monitoring progress and addressing issues.
Support Engineer
London School of Economics & Politics (LSE)
Jan 2007 - Present (18 years 6 months)
Provided desk side support for the university, handling printer and PC issues, building new PCs, and data backup. Logged, monitored, and closed calls using Touchpaper and maintained accounts in Exchange 2000.
Server Administrator
VMC Microsoft Data Centre Services
Jun 2006 - Present (19 years 1 month)
Managed and maintained 350 servers for clients across multiple international locations. Conducted visual walkthroughs, replaced server equipment, deployed new servers, and decommissioned old ones.
Support Engineer
London School of Economics & Politics (LSE)
Apr 2006 - Present (19 years 3 months)
Oversaw desk side support for the university, addressing printer and PC problems, building new PCs, and backing up data. Logged and monitored faults on a web-based in-house system and maintained accounts in Exchange 2000.
Helpdesk Support Engineer
London Borough of Lambeth
Oct 2005 - Present (19 years 9 months)
Logged and managed calls on Touchpaper, supporting Windows and MS Office applications. Managed users in Active Directory and Citrix, and addressed PC problems using remote control tools.
Helpdesk Support Engineer
London Borough of Bromley
Aug 2005 - Present (19 years 11 months)
Provided support for Windows and MS Office, managing users in Active Directory and Citrix. Addressed PC problems using Dameware remote control and supported SQL and AutoCAD applications.
Helpdesk Support Engineer
Old Mutual Financial Services
May 2005 - Present (20 years 2 months)
Assisted clients over the phone with Windows, email, and password reset issues. Supported web-based applications, RAS, and VPN users, and maintained PCs and trade floor applications.
Education
Degrees, certifications, and relevant coursework
N(North-West University (NWU)
Certificate, Commercial Forensic Information Technology
Completed a Commercial Forensic Information Technology certificate program.
Riebeeckstad High School
Senior Certificate, General Studies
Completed secondary education, earning the Senior Certificate (Grade 12 / Matric) in 1999.
U(University of Johannesburg (UJ)
Certificate, Cyber Security
Grade: Honors in Cryptography
Completed a Cyber Security short course at NQF level 5, achieving honors in cryptography.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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