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Terence Luck

@terenceluck

Experienced IT support engineer specializing in infrastructure services.

South Africa
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What I'm looking for

I am looking for a role that offers opportunities for growth and challenges in IT service delivery.

I am an experienced IT professional with over 8 years of success in delivering technical support and infrastructure services across the information technology sector. My expertise lies in Server Administration, End-User Support, and the deployment and management of Microsoft 365 solutions. I am passionate about solving complex IT challenges and ensuring seamless, secure tech experiences using Azure networking.

Throughout my career, I have demonstrated a strong ability to troubleshoot complex issues, maintain infrastructure, and collaborate across teams to drive IT service excellence. My hands-on experience with Dell Server Technologies, combined with certifications in Microsoft Azure Security and Administration, enables me to enhance enterprise productivity and secure cloud environments effectively.

I thrive in dynamic environments where I can leverage my skills in IT service delivery and customer support to contribute to organizational success. I am committed to continuous improvement and staying current with emerging technologies to enhance IT support processes.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

DA

Damelin

National Diploma, IT

2007 - 2008

Completed a National Diploma in Information Technology at Damelin, focusing on foundational IT concepts and practical skills. This program provided a solid academic base for a career in IT support and infrastructure.

TS

Town View High School

High School

2002 - 2006

Attended Town View High School, completing secondary education. This period established a strong educational foundation for further studies.

Tech stack

Software and tools used professionally

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Terence Luck - IT Support Technician - Secur-Serv | Himalayas