Terence Luck
@terenceluck
Experienced IT support engineer specializing in infrastructure services.
What I'm looking for
I am an experienced IT professional with over 8 years of success in delivering technical support and infrastructure services across the information technology sector. My expertise lies in Server Administration, End-User Support, and the deployment and management of Microsoft 365 solutions. I am passionate about solving complex IT challenges and ensuring seamless, secure tech experiences using Azure networking.
Throughout my career, I have demonstrated a strong ability to troubleshoot complex issues, maintain infrastructure, and collaborate across teams to drive IT service excellence. My hands-on experience with Dell Server Technologies, combined with certifications in Microsoft Azure Security and Administration, enables me to enhance enterprise productivity and secure cloud environments effectively.
I thrive in dynamic environments where I can leverage my skills in IT service delivery and customer support to contribute to organizational success. I am committed to continuous improvement and staying current with emerging technologies to enhance IT support processes.
Experience
Work history, roles, and key accomplishments
IT Support Technician
Secur-Serv
Nov 2023 - Present (1 year 10 months)
Provided IT support as an outsource agent for Scantron. Delivered technical assistance and resolved issues for clients.
Information Technology Support Engineer
Sourcefit
Nov 2023 - Present (1 year 10 months)
Delivered timely and effective technical support and systems administration to ensure operational continuity and exceptional end-user satisfaction. Troubleshot complex issues, maintained infrastructure, and collaborated across teams to drive IT service excellence.
Information Technology Consultant
Open Society Initiative for Southern Africa (OSISA)
Mar 2016 - Present (9 years 6 months)
Focused on day-to-day IT operations, infrastructure support, and end-user service delivery. Managed hardware, software, and network resources, with a proactive approach to backup, recovery, and systems administration.
Service Delivery Provider
AVeS Cyber Security
Sep 2014 - Present (11 years)
Managed general network administration, end-user/server support, and IT service management. Supported and maintained IT infrastructure, enhanced user productivity, and ensured system compliance and security.
Junior Technician
Stay Southpoint
Sep 2014 - Present (11 years)
Provided first-line desktop and network support to users. Assisted with troubleshooting and resolving basic IT issues.
Education
Degrees, certifications, and relevant coursework
Damelin
National Diploma, IT
2007 - 2008
Completed a National Diploma in Information Technology at Damelin, focusing on foundational IT concepts and practical skills. This program provided a solid academic base for a career in IT support and infrastructure.
Town View High School
High School
2002 - 2006
Attended Town View High School, completing secondary education. This period established a strong educational foundation for further studies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Website
linkedin.com/in/terence-Job categories
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