Open to opportunities

Terence Luck

@terenceluck

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Experienced IT support engineer specializing in infrastructure services.

South Africa

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What I'm looking for

I am looking for a role that offers opportunities for growth and challenges in IT service delivery.

I am an experienced IT professional with over 8 years of success in delivering technical support and infrastructure services across the information technology sector. My expertise lies in Server Administration, End-User Support, and the deployment and management of Microsoft 365 solutions. I am passionate about solving complex IT challenges and ensuring seamless, secure tech experiences using Azure networking.

Throughout my career, I have demonstrated a strong ability to troubleshoot complex issues, maintain infrastructure, and collaborate across teams to drive IT service excellence. My hands-on experience with Dell Server Technologies, combined with certifications in Microsoft Azure Security and Administration, enables me to enhance enterprise productivity and secure cloud environments effectively.

I thrive in dynamic environments where I can leverage my skills in IT service delivery and customer support to contribute to organizational success. I am committed to continuous improvement and staying current with emerging technologies to enhance IT support processes.

Experience

Work history, roles, and key accomplishments

IT Support Technician

Secur-Serv

Nov 2023 - Present (2 years 7 months)

Provided IT support as an outsource agent for Scantron. Delivered technical assistance and resolved issues for clients.

IT Support Technical assistance Troubleshooting Remote Support Customer Service Software support

Information Technology Support Engineer

Sourcefit

Nov 2023 - Present (2 years 7 months)

Delivered timely and effective technical support and systems administration to ensure operational continuity and exceptional end-user satisfaction. Troubleshot complex issues, maintained infrastructure, and collaborated across teams to drive IT service excellence.

Technical Support Systems Administration Remote Assistance IT Service Management Security Protocols Data Backup Performance Monitoring User Onboarding

Information Technology Consultant

Open Society Initiative for Southern Africa (OSISA)

Mar 2016 - Present (10 years 3 months)

Focused on day-to-day IT operations, infrastructure support, and end-user service delivery. Managed hardware, software, and network resources, with a proactive approach to backup, recovery, and systems administration.

System Administration Infrastructure End User Services Vendor Management IT Asset Management Windows Server Hyper V

Service Delivery Provider

AVeS Cyber Security

Sep 2014 - Present (11 years 9 months)

Managed general network administration, end-user/server support, and IT service management. Supported and maintained IT infrastructure, enhanced user productivity, and ensured system compliance and security.

Network Administration End User Services IT Service Management Infrastructure SLA Management Endpoint management

Junior Technician

Stay Southpoint

Sep 2014 - Present (11 years 9 months)

Provided first-line desktop and network support to users. Assisted with troubleshooting and resolving basic IT issues.

Desktop Support Troubleshooting User Support Software support Connectivity Issues Technical Support

Education

Degrees, certifications, and relevant coursework

Damelin

National Diploma, IT

2007 - 2008

Completed a National Diploma in Information Technology at Damelin, focusing on foundational IT concepts and practical skills. This program provided a solid academic base for a career in IT support and infrastructure.