Open to opportunities

S&R A

@sra

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Experienced IT Manager with over 20 years of expertise.

South Africa

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What I'm looking for

I am looking for a role that allows me to leverage my extensive IT experience while fostering innovation and team development in a supportive environment.

As an accomplished IT manager, I bring over 20 years of experience in the IT field, having progressed through various roles including senior IT engineer and desktop support engineer. My journey began as an IT technician, where I honed my skills in diagnosing and resolving technical issues efficiently. I excel at bridging the gap between technology and end-users, ensuring seamless operations and exceptional technical solutions.

Throughout my career, I have demonstrated a commitment to continuous improvement and a results-driven mindset. I have successfully led teams, optimized IT operations, and managed resources to align technology solutions with business objectives. My ability to mentor and develop talent within my team has consistently driven enhanced performance and cohesion, making me a valuable asset to any organization.

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Experience

Work history, roles, and key accomplishments

Current

Senior IT Technician

Current

Capac (Lucerne Pack)

Currently running the IT Infrastructure, including network and Wi-Fi, and managing the domain and email administration. Responsible for hardware and software support, staff training, and backup systems.

Network Administration SharePoint Administration Hardware Software support IT Training Backup Supplier Management IT Administration Firewall Administration Active Directory System Reloading System Rebuilding Maf Roda Support

IT Manager

Glenvista High School

Jan 2016 - Present (9 years 10 months)

Managed the school's IT infrastructure, including network, Wi-Fi, and email administration. Controlled the IT budget, maintained the asset register, and oversaw all software and licensing requirements.

Network Management IT Administration Database Administration

Senior IT Engineer

Ram Hand to Hand Couriers

Sep 2012 - Present (13 years 2 months)

Assisted users with IT-related incidents, including installation, configuration, maintenance, diagnosis, troubleshooting, and repair of hardware and software. Managed user and email accounts, anti-virus administration, and project management for new hubs.

Incident Management Hardware Software support

Customer Service Representative

Bytes Managed Solutions

Sep 2011 - Present (14 years 2 months)

Installed and supported various software applications, including Microsoft Office, SAP, and Linux. Configured and supported mobile devices, POS systems, and wireless networks.

Microsoft Office SAP Installation Kesaya Installation Kesaya Support

Desktop Support Engineer

Standard Bank

Jul 2007 - Present (18 years 4 months)

Installed and troubleshooted Microsoft Office, rebuilt systems, and set up backup servers. Managed wireless and RAS setups, network and local printers, and various desktop applications.