jermaine berkley

Worked with major AI platforms including OpenAI, Claude, Perplexity, Grok, and others. Designed and optimized prompts for advanced AI systems, delivering scalable solutions by integrating AI-powered tools into business processes.

Worked with major AI platforms, including OpenAI (ChatGPT), Claude, Perplexity, Grok, Qwen 2.5 Max, DeepSeek R1, Gemini, Ollama, and more.

Hands-on experience with open-source AI frameworks for local deployment, ensuring privacy and customization.

Designed and optimized prompts for advanced AI systems, enhancing performance across chatbots, multimedia tools, and automation workflows.

Delivered

Resolved complex cases for clients navigating data transformation and intelligent supply chain solutions at a data intelligence firm.

Blueprint is redefining the data solutions ecosystem. Headquartered in the greater Seattle area with employees across the US and Europe, Blueprint is a data intelligence firm that is committed to delivering an informed world. Focusing on customer experience and intelligent supply chain in retail, manufacturing, technology and the federal government, we enable digital transformation by offering tec

Provided exceptional customer support to Carnival Cruise Line guests and travel agents via phone, email, and chat.

Assisted with cruise bookings, modifications, cancellations, and inquiries regarding destinations, ship amenities, and travel arrangements.
Delivered empathetic and professional service to resolve customer complaints and ensure satisfaction.

Maintained accurate records of customer i

Developed and executed email marketing campaigns, including writing compelling email copy to drive engagement, conversions, and customer retention.

Created and managed web content, ensuring alignment with brand voice, SEO best practices, and audience needs to increase website traffic and user engagement.

Led LinkedIn and social media marketing efforts, crafting posts, articles, and campaigns to

Provided empathetic support to customers experiencing roadside emergencies, including towing, flat tires, lockouts, fuel delivery, and battery jumpstarts.

Assessed and resolved emergency situations with urgency, ensuring customers felt safe and supported during stressful moments.

Dispatched service providers efficiently by navigating multi-screen systems while documenting details accurately.

Co

Crafted engaging and persuasive email copy to drive customer engagement, conversions, and retention.

Developed subject lines and CTAs optimized for open rates and click-through performance.

Aligned email content with brand voice, marketing goals, and target audience preferences.

Collaborated with design teams to ensure cohesive messaging and visually appealing layouts.

Analyzed email campaign

Provided exceptional customer support to Carnival Cruise Line guests and travel agents via phone, email, and chat.

Assisted with cruise bookings, modifications, cancellations, and inquiries regarding destinations, ship amenities, and travel arrangements.

Delivered empathetic and professional service to resolve customer complaints and ensure satisfaction.

Maintained accurate records of customer

Assisted online shoppers in in purchasing and loading store products.
Greeted Customers as they entered and exited the store.
Guided customers through our store’s return process

Playtested decks and mechanics by rigorously analyzing card interactions, game balance, and deck performance in various formats.

Utilized PTCGO’s Test Deck feature to evaluate deck consistency and effectiveness against AI opponents and other players.

Experimented with new archetypes and strategies to identify competitive advantages within the current meta.

Provided feedback on gameplay mechanic

Updated and formatted website styling using WordPress, ensuring consistency with branding and accessibility standards.

Conducted text QA for class and course descriptions, identifying and resolving content errors to maintain accuracy and professionalism.

Collaborated with cross-functional teams to implement a payment gateway, enhancing the website's functionality and user experience.

Built and

Conducted website testing to ensure functionality, usability, and compliance with accessibility standards.

Collaborated with the team to test and implement payment gateway integrations, improving online transaction processes.

Performed text QA for class and course descriptions, identifying and correcting errors to maintain content accuracy.

Utilized WordPress to update and format website stylin

Executed test plans to ensure games met quality standards, including functionality, performance, and user experience testing.

Performed structured and exploratory testing, following test case instructions and conducting “free testing” to identify unexpected issues.

Identified and reported high-quality bugs, documenting detailed defect reports with steps to reproduce, screenshots, and other relev

Retail sales in high income area
Led customer service for the store.
Animal care and maintenance
Teaching customers about product, animals, and care.

Studied web development at Bellevue College from 2015 to 2016.

fine arts with video and sound with a focus on digital media