Open to opportunities

Michelle Ansbach

@michelleansbach

Customer Success professional driving retention and growth through empathetic relationship-building and creative solutions.

United States

Message

What I'm looking for

I seek a role where I can drive customer success and retention, collaborate cross-functionally, apply AI tools ethically, and grow into expanded leadership responsibilities.

I am a Customer Success professional with over ten years of cross-industry experience in D2C, SaaS, e-commerce, property management, and hospitality, focused on driving customer satisfaction, retention, and growth.

I excel at onboarding, post-sales support, de-escalation, and account management, and have consistently achieved high CSAT scores through proactive problem-solving and strong communication.

My technical toolkit includes Zendesk, WooCommerce, Calendly, Slack, Stripe, HubSpot, Salesforce, and generative AI tools such as ChatGPT, Gemini, and Co-Pilot, which I apply to streamline workflows and enhance customer experiences.

I am passionate about human-centered technology and ethical AI; as a freelance AI Prompt Engineer and tech ethics researcher I explore emotional intelligence and intuitive design to build conscious, future-forward solutions.

Experience

Work history, roles, and key accomplishments

AI Prompt Engineer

Freelance

Aug 2024 - Sep 2025 (1 year 1 month)

Independent AI prompt engineer and tech ethics researcher exploring AI, emotional intelligence, and ethical design to build human-centered solutions and advise innovators on intuitive AI use.

Prompt Engineering AI Ethics Generative AI Human Centered Design Research Content Writing Collaboration Tooling (ChatGPT Gemini Co Pilot)

Customer Success Associate

Find My Profession

Jun 2023 - Aug 2024 (1 year 2 months)

Managed post-sales customer relationships including onboarding, support, and retention, leveraging creative problem-solving to maintain high retention and resolve escalations proactively.

Customer Success Onboarding Retention Zendesk WooCommerce Calendly Slack Escalation Management

General Manager

Spacious Skies Campgrounds

Jul 2022 - Dec 2022 (5 months)

Led campground operations, customer service, staff management, and vendor coordination while managing budgeting, accounts payable/receivable, and P&L to maintain financial health.

Operations Management Customer Service Staff Training P&L management Budgeting Vendor Management CampSpot MS Teams SharePoint

Customer Care Associate

Crowd Cow

Aug 2021 - Feb 2022 (6 months)

Handled multichannel customer inquiries with a focus on rapid resolution, achieving a 95% CSAT through proactive solutions and effective de-escalation.

Customer Support Multichannel Support Zendesk Slack Stripe Asana CSAT

Property Manager

Stor-N-Lock Self Storage

Mar 2019 - Dec 2019 (9 months)

Managed daily operations and customer service for a high-volume self-storage facility, handling tenant concerns, collections, and audits to improve operational efficiency.

Property Management Customer Service Collections Audit Security Management Office Management Tenant Relations

Customer Service Associate

Imperfect Foods

May 2018 - Feb 2019 (9 months)

Provided phone, email, and chat support focused on de-escalation and issue resolution, consistently achieving a 95% CSAT through empathetic and efficient service.

Customer Support Zendesk Chat Support CSAT Email Support Slack