Open to opportunities

Anna Starichenkova

@annastarichenkova

Operations and support specialist — I keep high-volume workflows accurate and on time, resolve issues across teams, and automate the repetitive work.

United States

Message

What I'm looking for

I’m looking for a fully remote role where I can own client success and implementation operations—driving smooth go-lives, retaining customers, and scaling processes with automation and strong cross-team execution.

I’m a Client Success and Implementation Operations Specialist with 6+ years bridging customer-facing support and behind-the-scenes operations across enterprise software environments. I pair hands-on onboarding, issue resolution, and stakeholder communication with enterprise implementation support, workflow configuration, data integrity, and QA.

In daily practice, I build automations that reduce manual effort and improve reliability—such as a Zapier AI agent for intelligent triage and a Power Query reconciliation workflow that cut manual review time by ~50%. I’m fully remote and distributed-team native, with native-level written English (MA in English) and multilingual range.

Most recently, I serve as the central point of contact for attorneys and site teams nationwide, resolving complex issues and escalations across internal and external partners. I coordinate a high-volume workflow of up to 700 files daily, investigate discrepancies end to end, and produce clear written status updates and documentation throughout resolution.

Previously, I supported multiple enterprise implementation workstreams by configuring client workflows and data mappings, gathering requirements, validating platform readiness before go-live, and executing API/integration/UI testing (Postman, Swagger, SQL). I also bring an operations mindset from founding and managing an e-commerce business—where I handled customer communication and ensured accurate, on-time delivery.

Experience

Work history, roles, and key accomplishments

Current

Operations Assistant

Current

Zwicker & Associates

Apr 2025 - Present (1 year 3 months)

Serves as a central point of contact for attorneys and site teams, resolving complex issues and escalations across internal and external teams. Coordinated high-volume file workflows and built a Power Query/Excel reconciliation automation that cut reconciliation time by ~50%.

client support Issue Resolution Escalation Management Root Cause Analysis Workflow Coordination Power Query COUNTIFS Data Integrity Reporting Documentation Stakeholder Communication

AI Trainer – LLM Evaluation

Outlier

Jun 2024 - Apr 2025 (10 months)

Evaluated and ranked LLM outputs for accuracy, reasoning, and instruction-following using rubric-based standards. Provided human feedback used to fine-tune model performance and refined model-generated content for clarity, tone, and source alignment.

LLM Evaluation Rubric Based QA Quality Assessment

Data Configuration Specialist

Savana, Inc.

Jun 2022 - Feb 2024 (1 year 8 months)

Supported multiple enterprise software implementation workstreams by tracking priorities, dependencies, and delivery status. Configured client workflows and data mappings, partnered with development/QA/client support on requirements and readiness, and executed API/integration/UI testing with produced workflow and technical documentation.

Enterprise Software Implementation Workflow Configuration Requirements Gathering Data Mapping Data Validation Jira Microsoft SQL Server API Testing Integration Testing UI Testing Postman Swagger QA Technical Documentation

Data Reconciliation Specialist

SCI Corp

Jan 2022 - May 2022 (4 months)

Reconciled records across multiple source systems, verifying accuracy for sensitive legal and financial data. Investigated variances, performed quality assurance on critical fields, and entered reconciled figures into Excel reporting to maintain data integrity.

Data Reconciliation Data Integrity Quality Assurance Excel reporting Data Entry

Manual QA Engineer

In/Out

Jan 2022 - May 2022 (4 months)

Created and executed test cases for web and mobile functionality and documented detailed defects in Jira. Performed smoke, regression, end-to-end, and usability testing and ran SQL validation queries in DBeaver.

Manual Testing Test Case Design Jira Smoke Testing Regression Testing End To End Testing Usability Testing DBeaver

Founder / Operations Manager

LivelyRay, LLC

Jul 2019 - Jul 2021 (2 years)

Managed customer communication for an e-commerce business, resolving order, shipping, and product inquiries. Negotiated supplier terms and oversaw fulfillment timelines to support accurate, on-time delivery.

Shipping Coordination Supplier Management Fulfillment Operations Issue Resolution