Open to opportunities

Vicky Lamb

@victorialamb

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Dedicated AI and IT professional with expertise in model optimization.

United States

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What I'm looking for

I seek a role that fosters innovation, collaboration, and growth in AI technology.

I am a dedicated and results-driven AI and IT professional with a strong background in training and fine-tuning AI models. My expertise lies in crafting adversarial prompts that enhance model robustness, ensuring that AI systems perform optimally under various conditions. I have a proven track record in customer service and technical support, adept at resolving complex issues and delivering exceptional client experiences.

Throughout my career, I have worked with leading companies like Appen and Outlier AI, where I implemented and optimized Large Language Model (LLM) solutions. My analytical and problem-solving skills enable me to collaborate effectively across teams, driving AI initiatives from conception to deployment. I am passionate about staying ahead of emerging trends in NLP and AI research, which allows me to maintain an innovative edge in my work.

Experience

Work history, roles, and key accomplishments

Current

Artificial Intelligence Adversarial Prompt Writer

Current

Outlier AI

May 2023 - Present (2 years 1 month)

Innovative AI professional specializing in crafting adversarial prompts for natural language processing models. Focused on enhancing model robustness through strategic input development.

Adversarial Prompting Natural Language Processing Machine Learning Problem Solving

Senior LLM Specialist

Appen, Inc

Nov 2023 - Jan 2024 (2 months)

Results-driven Senior LLM Specialist with expertise in implementing and optimizing Large Language Model solutions, leveraging machine learning techniques to solve complex problems.

Large Language Models Machine Learning Problem Solving Communication

Search Engine Evaluator

Appen, Inc

Jan 2021 - Nov 2023 (2 years 10 months)

Dedicated Search Engine Evaluator with expertise in analyzing and improving search engine results to enhance user experience.

Search Engine Evaluation User Experience Analytical Skills Problem Solving

Social Media Evaluator

Appen, Inc

Jan 2021 - Nov 2023 (2 years 10 months)

Results-driven Social Media Evaluator skilled in analyzing social media content to provide insights and recommendations for enhancing online presence.

Trend Analysis Communication

Search Engine Evaluator

Welocalize

Jul 2023 - Oct 2023 (3 months)

Dedicated Search Engine Evaluator focused on analyzing and improving search engine results to enhance user experience.

Search Engine Evaluation User Experience Analytical Skills Problem Solving

Online Content Moderator

Gaggle.Net

Mar 2022 - May 2023 (1 year 2 months)

Online Content Moderator responsible for reviewing user-generated content to ensure compliance with platform policies and community guidelines.

Content Moderation Compliance Policies

Delivery Driver

Uber Eats/Doordash/Grubhub/Walmart Spark/Amazon Flex

Jan 2019 - May 2023 (4 years 4 months)

Dedicated Delivery Driver providing timely and accurate delivery services while maintaining quality and safety standards.

Delivery Time Management Customer Service

Transcriber and Captionist

Rev

Mar 2019 - May 2023 (4 years 2 months)

Detail-oriented Transcriber and Captionist transforming audio and video content into accurate text, proficient in transcription software and grammar conventions.

Transcription Detail Oriented Time Management

Technical Support Representative

Charter Communications - Spectrum

Jul 2019 - Jun 2021 (1 year 11 months)

Technical Support Representative providing exceptional customer service and resolving technical issues in a fast-paced telecommunications environment.

Technical Support Troubleshooting Customer Service Problem Solving

Customer Service Representative

24-7 Intouch

Oct 2018 - Jul 2019 (9 months)

Customer Service Representative committed to delivering exceptional service and support to passengers and drivers at Lyft.

Customer Service Problem Solving Communication Team Collaboration

Barista and Multi-Skilled Team Member

Target

Apr 2015 - Oct 2018 (3 years 6 months)

Versatile team member at Starbucks within Target, providing high-quality beverages and exceptional customer service.

Customer Service Team Collaboration

Technical Support Representative

Telenetwork

Jun 2013 - Feb 2015 (1 year 8 months)

Technical Support Representative resolving complex technical issues on a CenturyLink contract with a customer-centric approach.

Technical Support Troubleshooting Customer Service Communication

Dispatcher/Manager

Dialrite

May 2010 - May 2013 (2 years 11 months)

Dispatcher and Manager ensuring efficient responses to medical calls and contributing to the seamless operation of the communication hub.

Management Communication Multitasking Customer Service

Store Clerk

7-11

Mar 2009 - Mar 2010 (1 year)

Store Clerk with Order Writer certification, managing inventory and providing exceptional customer service in a retail environment.

Inventory Management Customer Service Order Writing

Education

Degrees, certifications, and relevant coursework

Full Sail University

Bachelor's degree, Information Technology

Bachelor's degree in Information Technology, focusing on the integration of technology and business processes to enhance operational efficiency and effectiveness.