At CarMax, I guide customers through complex decisions by breaking down detailed information into clear, actionable steps. I serve as a liaison between clients and internal departments, and rank among the department’s top five performers.
As a freelance AI Workflow Optimization specialist, I designed structured prompt systems and multi-document workflows for research and technical tasks. At Genworth Financial, I explained claims terms and resolved inquiries using Calypso and Pega platforms; at Carda Health, I guided users through software and hardware setup.
