ASA PRITCHARD
@asapritchard
Customer care and technical support professional specializing in Salesforce.
United StatesWhat I'm looking for
I am a Customer Care and Technical Support Professional with over 10 years supporting customers and internal teams across financial services, enterprise SaaS platforms, and CRM-driven environments. I prioritize clear written and asynchronous communication to resolve complex issues and maintain high customer satisfaction.
I am Salesforce-certified and experienced in case resolution, data and account management, and information security awareness. I have a strong record of maintaining accurate case documentation, partnering with technical and operations teams to identify recurring issues, and improving processes.
I enjoy mentoring and onboarding new analysts, conducting root cause analysis, and applying generative AI tools to streamline workflows. I seek roles where I can combine technical troubleshooting, cross-functional collaboration, and customer success to drive measurable improvements.
Experience
Work history, roles, and key accomplishments
Support Analyst
Progressive Insurance
Jul 2024 - Jan 2026 (1 year 6 months)
Delivered remote support for internal agents, resolving policy and system-related issues within SLAs and managing escalations with clear written communication and follow-through.
Resolved customer service inquiries across multiple systems with high satisfaction, authored clear written communications, and investigated account-level issues collaborating with internal teams.
IT Service Desk Rep
Kelly Services
Apr 2014 - Apr 2015 (1 year)
Responded to technical service desk requests via ticketing systems, routed issues efficiently, and supported enterprise users with system access and email tools while maintaining accurate logs.
Education
Degrees, certifications, and relevant coursework
Western Governors University
Bachelor of Arts, Business Management
Completed coursework toward a Bachelor of Arts in Business Management with 80 of 144 credits completed as of July 2025.
Portland Community College
Computer Information Systems
Completed coursework in Computer Information Systems at Portland Community College.
Rosemary Anderson High School
High School Diploma, General Secondary Education
Grade: GPA: 3.5
High school diploma awarded in June 1999 with a GPA of 3.5.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Social media
Job categories
Skills
Interested in hiring ASA?
You can contact ASA and 90k+ other talented remote workers on Himalayas.
Message ASAFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
