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Jeny yule wa mushrooms User

@jenyyulewamushroomsu

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Dedicated administrative professional with over five years of experience.

Kenya

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What I'm looking for

I am looking for a role that values customer service excellence and offers opportunities for growth.

I am a dedicated and resourceful administrative professional with over five years of experience in front office management, guest relations, and business administration. My proficiency in delivering exceptional customer service and managing office functions has allowed me to maintain efficient operations in busy environments. I am adept at handling financial documentation, organizing office tasks, and utilizing various software to enhance productivity.

Throughout my career, I have excelled in roles such as Front Office Manager, Business Manager, and Executive Host. I have consistently ensured excellent guest experiences, managed reservations, and processed billing with accuracy. My strong problem-solving skills and ability to multitask have been crucial in maintaining seamless workflows, especially in fast-paced settings. I am a fast learner, with a strong grasp of Microsoft Office Suite, which I leverage to improve operational efficiency.

Experience

Work history, roles, and key accomplishments

Front Office Manager

The One Watamu Bay

Dec 2023 - Jan 2025 (1 year 1 month)

Greeted and assisted guests, ensuring excellent guest experiences. Managed guest reservations, room assignments, and special requests using hotel management software.

Financial Reporting Administrative Support Event Coordination Inventory Management Customer Service Problem Solving

Business Manager/Cashier

Ednak Enterprises

Jan 2023 - Dec 2023 (11 months)

Supervised daily operations of the family-owned business, ensuring smooth transactions and customer satisfaction. Managed inventory, ordered supplies, and maintained accurate stock levels for efficient operations.

Business Management Inventory Management Sales Strategy Customer Service Staff Training Customer Satisfaction Problem Solving

Executive Host /Receptionist

Nkasiri Adventure Park

Jan 2020 - Nov 2022 (2 years 10 months)

Greeted and provided excellent service to guests, ensuring their needs were met throughout their visit. Assisted in event planning and coordination, from setup to execution, ensuring smooth operations.

Event Planning Customer Feedback Payment Processing Marketing Support Customer Engagement Problem Solving

Waitress

Sigona Golf Club

Jan 2019 - Jun 2019 (5 months)

Inventory Management Sales Strategies Customer Service Customer Satisfaction Problem Solving Business Management Customer Engagement

Receptionist

Bofa Beach Resort

Jan 2018 - Dec 2018 (11 months)

Managed the front desk, welcoming guests and handling check-in/check-out procedures efficiently. Answered phone calls, directed inquiries to the appropriate departments, and managed email correspondence.

Communication Scheduling Housekeeping Coordination Customer Service Problem Solving

Intern

Lake Naivasha Country Club

Sep 2017 - Dec 2017 (3 months)

Assisted with front desk operations, including guest check-in/check-out, billing, and handling inquiries. Supported event planning teams in organizing and coordinating corporate and social events.

Event Planning Housekeeping Coordination Customer Service Billing Event Coordination Problem Solving

Education

Degrees, certifications, and relevant coursework

Winema Computer Training School

Certificate, Computer Packages

Completed a Certificate in Computer Packages, gaining foundational skills in various computer applications essential for administrative and office management roles.

Mombasa Technical Training Institute

Diploma, Tourism and Hospitality Management

Obtained a Diploma in Tourism and Hospitality Management, acquiring comprehensive knowledge in hotel operations, guest services, and tourism industry practices.