Open to opportunities

Jacinta Wangui

@jacintawangui

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Dedicated Front Office Associate passionate about exceptional guest service.

Kenya

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What I'm looking for

I am looking for a role in a dynamic environment where I can further develop my hospitality skills and contribute to exceptional guest experiences.

I am a dedicated and professional Front Office Associate with a passion for delivering exceptional guest service. Known for my warm, welcoming demeanor and strong organizational skills, I have experience managing daily front desk operations, resolving guest issues, and enhancing client experiences. My proficiency in OPERA and ability to multitask efficiently allows me to thrive in fast-paced environments.

Throughout my career, I have consistently demonstrated excellent customer service skills, ensuring guest satisfaction and loyalty. My strong verbal and written communication abilities, combined with my fast and professional problem-solving capabilities, have contributed to my success in the hospitality industry. I am eager to continue advancing in my career and contribute to a dynamic team.

Experience

Work history, roles, and key accomplishments

Front Office Associate

Golden Tulip

Apr 2024 - Present (1 year 2 months)

Oversaw daily front desk operations, including check-ins, check-outs, and reservations, while managing guest bookings efficiently using OPERA PMS. Professionally resolved guest complaints, contributing to increased customer retention, and maintained accurate billing records to ensure audit compliance.

Opera PMS Customer Service Reserving Billing Compliance

Receptionist / Hostess

Milan Restaurant

Jan 2023 - Present (2 years 5 months)

Efficiently welcomed and seated guests, managing reservations to optimize restaurant capacity. Addressed guest inquiries and resolved issues professionally, ensuring a positive dining experience. Coordinated effectively with wait staff to maintain a smooth and efficient workflow.

Guest Seating Customer Service Problem Solving Workflow Optimization Communication Hospitality

Receptionist / Front Office

St. George Hospital

Sep 2018 - Present (6 years 9 months)

Registered patients daily, which streamlined workflow and improved operational efficiency. Managed patient appointments and handled incoming calls while maintaining strict confidentiality of patient records. Directed visitors to appropriate departments, ensuring smooth navigation within the hospital.

Confidentiality Customer Service

Education

Degrees, certifications, and relevant coursework

Kiriri Women’s University of Science and Technology

B.A., Business Administration, Human Resource Option

Pursued a Bachelor of Arts in Business Administration with a specialization in Human Resource. Gained comprehensive knowledge in business management principles, organizational behavior, and human resource practices.

Kiriri Women’s University of Science and Technology

Diploma, Business Administration

Completed a Diploma in Business Administration, focusing on foundational business principles and administrative tasks. Developed essential skills in organizational management and operational efficiency.

Kiriri Women’s University of Science and Technology

Certificate, Business Administration

Obtained a Certificate in Business Administration, providing an introduction to core business concepts. Acquired basic knowledge in business operations and administrative support functions.

Magomano Girls High School

Kenya Certificate of Secondary Education, Secondary Education

Completed secondary education, earning the Kenya Certificate of Secondary Education. Focused on a broad curriculum to build foundational academic skills and prepare for higher education.