Open to opportunities

Jennifer Owendi

@jenniferowendi

Message

Detail-oriented administrative and customer service professional.

Kenya

Message

What I'm looking for

I seek a role in a forward-thinking organization focused on operational excellence and customer satisfaction.

I am a versatile and detail-oriented professional with strong academic qualifications and hands-on experience in administration and customer service. My proven ability to deliver exceptional customer support and optimize internal business processes has significantly contributed to effective policy implementation in my previous roles.

During my tenure as an Administrative and Customer Service Officer at Proto Energy Limited, I enhanced customer satisfaction and loyalty by addressing client inquiries promptly. I also supported administrative functions by maintaining accurate records and documentation, ensuring efficient internal business processes. My commitment to continuous learning and innovation drives me to adapt to dynamic work environments and contribute positively to organizational goals.

Experience

Work history, roles, and key accomplishments

Administrative and Customer Service Officer

Proto Energy Limited

Jan 2020 - Dec 2022 (2 years 11 months)

Delivered exceptional customer service by addressing client inquiries promptly, enhancing customer satisfaction and loyalty. Supported administrative functions by maintaining accurate records and documentation, ensuring efficient internal business processes.

Customer Service Administration Employee Onboarding Policy Implementation Microsoft Office Suite Data Management Report Preparation

Education

Degrees, certifications, and relevant coursework

Kenya Institute of Management

Diploma, Customer Service

Completed a comprehensive program focused on customer service excellence. Gained expertise in client inquiry resolution, customer satisfaction, and loyalty enhancement.

Kenya Institute of Management

Certificate, Computer Studies

Acquired foundational knowledge and practical skills in computer applications. Developed proficiency in Microsoft Office tools, data handling, and internet processing.

Kiserian Girls High School

Kenya Certificate of Secondary Education (K.C.S.E), General Studies

Completed secondary education, achieving the Kenya Certificate of Secondary Education. Developed a strong academic foundation across various subjects.