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jennifer ogbuewu

@jenniferogbuewu

Message

Customer service and operations branch lead turning escalations into faster resolutions and smoother office workflows.

Nigeria

Message

What I'm looking for

I’m looking for a customer-focused role where I can lead support and operations, handle escalations effectively, and improve response times and workflow efficiency through clear reporting, documentation, and collaboration.

I’m a Customer Service & Operations Branch Lead with 4+ years of experience delivering front-line support and keeping day-to-day operations running smoothly across healthcare, technology, and corporate environments. I focus on customer inquiries, escalation handling, and reliable communication that improves service delivery.

In my recent branch leadership role, I led daily branch operations and supervised customer service for 50+ patients daily. I improved service efficiency by reducing waiting time by 25%, and managed 20+ weekly escalations with timely resolution and follow-up.

I also bring strong administrative capability alongside customer support—scheduling, documentation, reporting, and CRM management. I’ve prepared daily/weekly/monthly operational reports and coordinated cross-functional teams to keep delivery consistent across digital communication channels.

Across previous roles, I supported multi-channel customer engagement and improved performance by 25% through optimized strategies. I maintained high accuracy with financial records, reduced operational costs by 10%, improved appointment scheduling by 20%, and strengthened workflow efficiency through organized documentation—always with a service-first mindset.

Experience

Work history, roles, and key accomplishments

Branch Lead (Customer Service)

Cynard Eye Clinic

Jan 2025 - Jan 2026 (1 year)

Led daily branch operations and supervised customer service for 50+ patients per day. Improved service efficiency by reducing waiting time by 25% and managed 20+ weekly escalations with timely resolution and follow-up.

Customer Service Operations Leadership Escalation Management Service Improvement Team Coordination Operational Reporting

Customer Service Representative

Emblic Technologies & Metro Volts Ltd

Jan 2024 - Jan 2025 (1 year)

Provided frontline customer support across multiple communication channels and increased engagement performance by 25% through optimized strategies. Managed financial transactions and records with 100% accuracy, and supported procurement activities to reduce operational costs by 10%.

Customer Support Multi Channel Engagement Strategies Customer Engagement Management Financial Record Management Reporting and Analytics Procurement Support

Physiotherapy Assistant

Naphtali Physiotherapy Clinic

Jan 2023 - Jan 2024 (1 year)

Streamlined patient scheduling and reduced appointment delays by 20%. Documented and routed patient complaints, assisted with treatment documentation and patient progress reports, and coordinated communication between patients and doctors to improve service delivery.

Patient Scheduling Document Collection And Routing Complaint Handling Cross Functional Communication Patient Care Support

Administrative Assistant/Secretary

Bankai Global Concepts Ltd

Jan 2020 - Jan 2023 (3 years)

Provided executive-level support to the CEO, managing confidential tasks and coordinating internal correspondence for daily operations for 10+ staff. Maintained financial records, improved budget accuracy by 30%, and oversaw procurement and inventory, reducing shortages by 25%.

Executive Administrative Support Confidential Task Handling Financial Record Keeping Internal Correspondence