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Jennifer Omonode

@jenniferomonode

Customer-focused operations professional excelling in CRM, service, and process improvement.

Nigeria
Message

What I'm looking for

I seek a role where I can improve client experience and operational efficiency using CRM expertise, cross-functional teamwork, and process optimization in a fast-paced, service-oriented organization.

I am a customer-focused operations professional with experience across healthcare, wellness, and corporate environments. I specialize in CRM systems (Salesforce, HubSpot), complaint resolution, escalation handling, and improving service efficiency.

In my recent roles I led operational improvements — implementing SOPs that improved response times and customer satisfaction by 15%, introducing CRM updates to enhance ticket tracking, and supporting HIPAA-compliant patient intake and program coordination. I was recognized as Staff of the Quarter for service excellence and operational impact.

I bring strong cross-functional collaboration, data reporting and metrics tracking, and process improvement skills. I thrive in fast-paced, high-pressure environments and seek opportunities to drive client satisfaction and operational excellence.

Experience

Work history, roles, and key accomplishments

CL

Front Desk Administrator

Cubana Trading & Investment Ltd

Jan 2022 - Jun 2023 (1 year 5 months)

Provided professional first-line client and visitor support, managed scheduling and inquiries, and assisted HR with recruitment and staff communications to improve operational efficiency.

Education

Degrees, certifications, and relevant coursework

CU

Caleb University

Bachelor of Science, Microbiology & Biotechnology

2018 - 2021

Completed a Bachelor of Science in Microbiology & Biotechnology at Caleb University from October 2018 to July 2021.

Tech stack

Software and tools used professionally

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