Jennifer Omonode
@jenniferomonode
Customer-focused operations professional excelling in CRM, service, and process improvement.
What I'm looking for
I am a customer-focused operations professional with experience across healthcare, wellness, and corporate environments. I specialize in CRM systems (Salesforce, HubSpot), complaint resolution, escalation handling, and improving service efficiency.
In my recent roles I led operational improvements — implementing SOPs that improved response times and customer satisfaction by 15%, introducing CRM updates to enhance ticket tracking, and supporting HIPAA-compliant patient intake and program coordination. I was recognized as Staff of the Quarter for service excellence and operational impact.
I bring strong cross-functional collaboration, data reporting and metrics tracking, and process improvement skills. I thrive in fast-paced, high-pressure environments and seek opportunities to drive client satisfaction and operational excellence.
Experience
Work history, roles, and key accomplishments
Operations Manager
Naxawellness
Oct 2024 - Aug 2025 (10 months)
Implemented SOPs that improved response times and customer satisfaction by 15% and introduced CRM updates to enhance ticket tracking and case resolution. Supported staff with policy enforcement and received Staff of the Quarter for service excellence.
Coordinating Center Associate
Spravato REMS Program
Nov 2023 - Oct 2024 (11 months)
Coordinated patient intake, scheduling, and insurance authorization for the REMS program while ensuring HIPAA compliance and maintaining documentation for audits. Handled high-volume inbound/outbound calls and tracked program metrics to support operational improvements.
Supervisor, Order Management
Hollys Wellness
Jun 2023 - Oct 2023 (4 months)
Promoted to Supervisor after improving order accuracy and service recovery through workflow redesign and providing client insights that strengthened customer retention.
Front Desk Administrator
Cubana Trading & Investment Ltd
Jan 2022 - Jun 2023 (1 year 5 months)
Provided professional first-line client and visitor support, managed scheduling and inquiries, and assisted HR with recruitment and staff communications to improve operational efficiency.
Education
Degrees, certifications, and relevant coursework
Caleb University
Bachelor of Science, Microbiology & Biotechnology
2018 - 2021
Completed a Bachelor of Science in Microbiology & Biotechnology at Caleb University from October 2018 to July 2021.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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