Adaeze Amobi
@adaezeamobi
I lead bank branch operations, customer service, and risk-controlled processing.
NigeriaWhat I'm looking for
I've progressed through customer service, processing, and branch operations roles at United Bank for Africa, and I currently serve as Assistant Head of Operations at Access Bank.
I implement branch policies, proof GL accounts, coordinate end-of-day procedures, maintain ATM functionality, and deliver accurate operational reports. I focus on timely, effective service delivery across customer service units while maintaining strong controls.
At UBA, I achieved zero unscanned mandates, regularized accounts with pending documentation, and maintained 100% ATM uptime. As Head of Processing, I maintained a 100% SLA report for card issuance, NIP, and the Centralized Request Portal for 38 consecutive weeks.
I'm committed to diligent, detail-focused work that supports organizational growth, customer satisfaction, compliance, and efficient banking operations.
Experience
Work history, roles, and key accomplishments
Assistant Head of Operations
Access Bank PLC
Jan 2023 - Present (3 years 7 months)
Ensure effective implementation of bank-wide policies, proof GL accounts, provide accurate reports, maintain branch ambience, ensure timely balancing and ATM functionality, and deliver effective service to customers.
Branch Operations Manager Relief
United Bank for Africa
Jan 2022 - Dec 2023 (1 year 11 months)
Managed branch operations, ensured policy implementation, GL proofing, accurate reporting, ATM uptime, and effective service delivery. Achieved zero unscanned mandates and 100% ATM uptime.
Head of Processing
United Bank for Africa
May 2021 - Dec 2021 (7 months)
Supervised transaction documentation, account opening, and processing culture. Served as backup for Operations Manager. Maintained 100% SLA for card issuance and NIP for 38 weeks.
Customer Service Officer
United Bank for Africa
Sep 2018 - Dec 2019 (1 year 3 months)
Managed customer complaints, fraud resolution, data management, account opening, and e-channel onboarding. Regularized outstanding accounts and ensured timely handling of requests.
Graduate Trainee Funds Transfer Officer
United Bank for Africa
Jan 2018 - Aug 2018 (7 months)
Handled funds transfer operations as a graduate trainee, ensuring accurate and timely processing of transactions.
Education
Degrees, certifications, and relevant coursework
University of Nigeria Nsukka
Bachelor of Science in Education, Chemistry Education
2015 -
Grade: Second Class Upper Division
B.Sc.Ed in Chemistry Education with Second Class Upper Division.
Ekwuno Memorial Comprehensive School
West African Senior School Certificate, General Studies
2011 -
Completed secondary education with WAEC.
Kaychristo Model Nursery and Primary School
First School Leaving Certificate, Primary Education
2004 -
Completed primary education with First School Leaving Certificate.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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