Jen Ligeti

I am a mission-driven operations specialist with extensive experience in nonprofit leadership and customer success. My focus lies in streamlining systems, solving complex problems, and advocating for both people and animals. Currently, I serve as the Director of Operations and Co-Partner at Linus & Friends, a 501c3 non-profit animal rescue. In this role, I lead day-to-day operations, coordinating fosters, transports, and partnerships with shelters and vets across multiple states. I have successfully built and implemented systems in Airtable and Zcal, which have significantly improved our team's speed and organization.

In addition to my nonprofit work, I have also excelled as a Customer Success Operations Specialist at Justworks. Here, I piloted an internal ticket routing strategy that reduced volume by 50% and improved response time by 80%, which is now utilized department-wide. My ability to enable over 100 enterprise clients to effectively navigate the Justworks platform showcases my commitment to enhancing user experience and addressing client needs. I am passionate about creating impactful solutions that drive engagement and foster positive outcomes.