Open to opportunities

Kayla Cook

@kaylacook

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Experienced customer relations professional with a focus on client success.

United States

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What I'm looking for

I am looking for a role that values client relationships and offers growth opportunities.

With over 10 years of experience in customer service, I have honed my skills in client relationship management, project management, and team leadership. My journey has been marked by a commitment to excellence and a passion for building strong, long-term relationships with clients. Currently, I serve as the Operations Manager and Head Trainer at The Woofpack NC, where I successfully drove over 50% revenue growth through strategic client acquisition and operational management.

My ability to analyze client data and implement effective customer success strategies has allowed me to expand my personal client network significantly. I thrive in environments where I can lead teams, manage projects from inception to completion, and deliver tailored solutions that drive growth. I am now seeking to leverage my expertise as a Customer Account Specialist, contributing to organizational success and enhancing client satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager & Head Trainer

Current

The Woofpack NC

Feb 2021 - Present (4 years 3 months)

Managed client and business correspondence, driving over 50% revenue growth through client acquisition strategies and operational management. Expanded client network from 20 to 76 by building collaborative relationships focused on long-term success.

Client Relationship Management Account Management Project Management Communication Problem Solving Team Leadership Operational Management Data Analysis Sales and Marketing

General Manager

Dogs All Day

May 2019 - Feb 2021 (1 year 9 months)

Led a team overseeing daily operations, managing budgeting, purchasing, and consumer reporting. Ensured efficient workflow and maintained detailed client records to support business goals.

Team Leadership Operational Management Budgeting Purchasing SEO Client Relationship Management Problem Solving Communication

Assistant Event Coordinator

Artisanal Brewing Ventures

Jan 2018 - May 2019 (1 year 4 months)

Coordinated on-site and off-site events, managing scheduling and overseeing operations for groups of 10-150 guests. Maintained organization and leadership to ensure client satisfaction and event success.

Event Coordination Scheduling Team Management Client Success Financial Reporting Leadership Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

University of North Carolina at Charlotte

Bachelor of Arts, Sociology

2013 - 2017

Activities and societies: Foster Coordinator at South of the Bully Rescue (2017-2020), Foster & Volunteer at Billie’s Buddies Animal Rescue (2020-present), Foster & Volunteer at Fighting Chance Ranch & Rescue (2020-present)

Studied Sociology, focusing on understanding social behavior, institutions, and the complexities of human interactions within society.