Alana Alfonso

I've led daily operations at PetSuites, supporting a high-volume pet care facility serving 80–150 guests each day while maintaining pet care, cleanliness, safety, and facility standards.

I increased repeat business and customer loyalty by 15% by using KPIs to identify performance gaps, create targeted training plans, and improve SOPs. I also hired, trained, and performance-managed 15–20 employees and supported operations across multiple locations.

At Starbucks, I coordinated workflows in a retail environment serving 400+ customers daily, managing staffing, scheduling, labor planning, training, and coaching across stores.

My background as a Music Teacher strengthened my ability to design engaging instruction, adapt to diverse learning needs, and help people build confidence and skills.