Open to opportunities

Kristi Sabo

@kristisabo

Message

Operations manager driving process optimization and data-driven operational improvements.

United States

Message

What I'm looking for

I seek roles where I can lead multi-site operations, improve processes with data-driven decisions, mentor teams, and drive measurable service and efficiency gains.

I am an operations manager with 8+ years of experience optimizing multi-site operations, improving service delivery, and leading cross-functional teams. I have delivered measurable results—reducing time-to-service by 20%, increasing tool adoption by 30%, and maintaining 95% CRM data accuracy—by combining process optimization, training, and data analysis.

I oversee enterprise-level operations, coordinate multiple concurrent projects, and develop scalable SOPs to support growth and consistency. I collaborate with clinical leadership, HR, and finance to remove bottlenecks, improve KPIs, and enhance customer experience while fostering team performance and continuous improvement.

Experience

Work history, roles, and key accomplishments

Operations Manager

Lap of Love Veterinary Hospice

Sep 2021 - Dec 2025 (4 years 3 months)

Oversaw enterprise operations across 13 states, driving workflow improvements that enhanced time-to-service by 20% and leading training initiatives that increased tool adoption by 30%. Maintained operational metrics and coordinated up to 10 projects simultaneously to improve service levels and data-driven decision-making.

Process Optimization Project Management Cross Functional Collaboration CRM Systems Training And Development Capacity Planning Change Management

Office Manager / Veterinary Technician

Lakeland Animal Clinic

Nov 2019 - Sep 2021 (1 year 10 months)

Managed administrative and clinical operations, streamlining scheduling and documentation to improve service delivery time by 20% and leading staff training that raised customer satisfaction by 15%. Implemented inventory tracking to reduce waste by 10%.

Operations Management Veterinary Clinical Support Scheduling Staff Training Inventory Management Vendor Relations Customer Service Documentation

Business Operations Manager

Lakeland Chemical

Jun 2016 - Oct 2019 (3 years 4 months)

Managed daily operations across multiple service sites, developed SOPs, and analysed operational data to identify inefficiencies that supported scalability and improved customer experience.

Operations Management SOP Development Data Analysis Client Relations Escalation Management Process Improvement