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Jenay Graves

@jenaygraves

I streamline operations, customer service, and talent processes across public-sector, staffing, and recruiting teams.

At the New Hampshire Lottery, I supervise internal customer service, coordinate vendor technical support and fraud-risk teams, manage technology rollouts, and improve agency-wide documentation and processes. I also support Tri-State Lottery draw processing, jackpot calculations, game-change validation, and vendor issue resolution across New Hampshire, Vermont, and Maine.

Previously, I coordinated talent operations at OperationsInc and supported recruiting, onboarding, compliance, reporting, and technology teams at Robert Half. I’ve also led full-cycle healthcare and life sciences recruiting, completed 18 placements across 22 assignments in 14 months, and trained junior recruiters.

Experience

Work history, roles, and key accomplishments

Current

Internal Control Specialist

Current

Tri-State Lottery Commission

Sep 2024 - Present (2 years)

Facilitate draw game processing in tandem with other Tri-State teams, maintaining high confidentiality and processing jackpot calculations. Validate new processes and support on-call operations.

Draw Processing Confidentiality Problem Solving Process Validation

Current

Communications Supervisor

Current

New Hampshire Lottery

Jun 2024 - Present (2 years 3 months)

Supervise daily activities of the internal Customer Service department, serving as the main point of contact for customer and retailer inquiries. Manage project rollouts, conduct performance reviews, and facilitate FOIA requests.

Customer Service Project Management Process Improvement Cross Functional Communication Performance Reviews CRM

Talent & Operations Coordinator

OperationsInc

Feb 2022 - Jun 2024 (2 years 4 months)

Coordinate interviews, manage ATS and data systems, facilitate background checks, and lead training sessions. Create documentation and presentations to support team processes.

Interview Coordination ATS Data Management Background Checks Training

Administrative Assistant

Robert Half International

Sep 2018 - Apr 2021 (2 years 7 months)

Served as main administrative coordinator and technology helpdesk support for Technology and Creative teams. Facilitated candidate onboarding, managed Salesforce reports, and coordinated with internal departments.

Administrative Support HelpDesk+Onboarding Salesforce Workday Job Posting Background Checks

Healthcare Recruiter

AP Staffing

May 2018 - Sep 2018 (4 months)

Full life-cycle recruiter for healthcare facilities, sourcing and qualifying candidates through various channels. Managed credentialing process while maintaining confidentiality and HIPAA compliance.

Full Cycle Recruiting Sourcing Credentialing HIPAA LinkedIn Recruiter Indeed Monster

Senior Executive Recruiter

PharmaLogics Recruiting

Dec 2016 - Apr 2018 (1 year 4 months)

Proven record of recruiting and placement in Biotechnology and Life Sciences, achieving 18 placements from 22 assignments. Mentored junior recruiters and conducted market research for lead generation.

Executive Recruiting Biotechnology Research Life Sciences Lead Generation Market Research Mentor Training Cold Calling