Open to opportunities

Jessica Facey

@jessicafacey

Message

I lead talent operations, streamlining recruiting workflows from vacancy to onboarding.

United States

Message

What I'm looking for

I’m looking for a role where I can streamline compliance-sensitive hiring and recruitment workflows end-to-end, partner with HR and hiring managers, and coach teams—while improving candidate experience and process consistency in a high-volume environment.

I’m a talent operations and workforce leader coordinating end-to-end recruiting workflows—from vacancy intake and request-to-post through interview support, onboarding coordination, and employee lifecycle actions. In my current Administrator V / Workforce Manager role with the Colorado Department of Human Services, I manage recruitment operations across multiple CMHHIP departments and keep actions moving through approval, compliance-sensitive systems, and internal trackers.

I partner closely with appointing authorities, HR business partners, hiring managers, and administrative staff to move hiring actions from vacancy identification through posting, interview logistics, candidate communications, and onboarding steps. I prepare and review recruitment-related documentation, including position description details, approval memos, candidate instructions, scoring packets, and internal request-to-post materials.

I also focus on candidate experience and operational clarity: I coordinate interview panels by scheduling, assembling packets and scoring tools, managing deadlines, and supporting follow-up communication. And I create order in complex hiring environments by documenting operating steps, reducing confusion across departments, and improving process consistency for high-volume hiring actions.

Before this, I led staffing and operational coordination for a public-sector team of more than 90 staff as a Program Administrator, using program data and operational trends to identify workforce needs and improve process execution. My background includes Workforce Development Supervision, remote Specialist work in Implementation/Customer Success Operations at NoRedInk, and earlier operations leadership and team coaching across customer service and eligibility-focused roles—skills I bring together to support both hiring partners and the people moving through the process.

Experience

Work history, roles, and key accomplishments

Current

Administrator V / Workforce Manager

Current

Colorado Department of Human Services

Sep 2024 - Present (1 year 9 months)

Manage recruitment operations and workforce actions for multiple CMHHIP departments, including vacancy intake, interview coordination, and onboarding steps. Partner with HR and hiring teams to prepare documentation, support approval-to-post workflows, and coordinate compliance-sensitive hiring actions.

Recruitment Operations Workforce Management Request To Post Workflows Interview Coordination Onboarding coordination Hiring Documents

Program Administrator

Pueblo County Department of Human Services

Feb 2023 - Apr 2024 (1 year 2 months)

Led staffing and operational coordination for a large public-sector team of more than 90 staff, ensuring coverage and service continuity. Strengthened team consistency through clearer expectations, improved documentation, supervisor coaching, and data-informed workforce planning.

Program Administration Workforce Planning Team Coaching Performance Management Staffing Coordination Stakeholder Management

Implementation & Customer Success

NoRedInk

Feb 2022 - Aug 2022 (6 months)

Coordinated customer onboarding steps and internal follow-up in a fast-paced education technology environment. Maintained clear remote communication while tracking deliverables, timelines, and issue resolution to support customer success.

Customer Onboarding Customer Success Operations Implementation Support Remote Collaboration

Workforce Development Supervisor

El Paso County Department of Human Services

Aug 2018 - Feb 2022 (3 years 6 months)

Supervised workforce development staff and supported employment program operations, including contractor coordination, onboarding, and coaching. Guided teams through program requirements and documentation while monitoring program performance and service quality.

Workforce Development Program Operations Staff Supervision Coaching

Eligibility Specialist

Florida Department of Children and Families

Jun 2017 - Aug 2018 (1 year 2 months)

Reviewed applications and verified documentation, applying program policy to make eligibility determinations accurately. Communicated eligibility decisions professionally and ensured careful handling of case information in support of program requirements.

Eligibility Application Review Documentation Verification Case Management Client Communication Compliance Customer Service

Operations Manager

StatesideBPO

Jun 2015 - Dec 2015 (6 months)

Managed remote operations staff in a virtual call center environment, coaching performance and monitoring productivity. Supported hiring, training, and service quality while ensuring teams met operational expectations.

Remote Operations Management Call Center Operations Performance Coaching Training Support Team Leadership Operational Reporting

Operations Supervisor

Comcast/Xfinity

Sep 2009 - May 2015 (5 years 8 months)

Supervised customer service and retention teams, supporting hiring and training and coaching employees to improve frontline performance. Drove operational improvements in a high-volume environment by strengthening execution and accountability across teams.

Customer Service Leadership Retention Operations Team Supervision Employee Coaching Performance Improvement Frontline Accountability Service Execution