Open to opportunities

Cynthia Adaeze

@cynthiaadaeze

Message

Detail-oriented administrative professional skilled in data management and client support.

Nigeria

Message

What I'm looking for

I seek full-time roles or short-term contracts where I can apply CRM and data management skills to improve operations, ensure compliance, and support client-facing teams.

I am a detail-oriented administrator and support professional with proven experience in customer service, data management, documentation, and assessment-based roles. I consistently maintain accurate records, improve workflows, and deliver dependable administrative support using CRM systems and Microsoft tools.

I have driven measurable improvements—such as a 25% increase in lead tracking efficiency—by organizing digital files, refining processes, and collaborating across teams. I bring strong communication, analytical thinking, and the ability to work independently while ensuring compliance and client-focused outcomes.

Experience

Work history, roles, and key accomplishments

Current

Appointment Setter

Current

Scale Sales

Sep 2025 - Present (3 months)

Qualify prospects, manage calendars, and update CRM records to increase booking conversion while ensuring professional follow-up and smooth handoff to sales teams.

Lead Qualification Calendar Management CRM Zendesk Outreach Communication

Sales / Marketing Assistant

Inland View Homes

Jun 2024 - Jul 2025 (1 year 1 month)

Managed client documentation and property records, supported compliance and scheduling, and organized digital files to improve operational efficiency across multiple markets.

Documentation Records Management Compliance Support Scheduling Report Preparation CRM File Organization

Lead Generation Specialist

Sanlam Life Insurance

Jan 2023 - Mar 2024 (1 year 2 months)

Collected and analyzed customer data in CRM to support risk evaluation and onboarding, prepared compliance documentation, and improved lead tracking efficiency by 25%.

Lead Generation CRM Management Data Analysis Onboarding & Compliance Reporting

Customer Support Officer

Chemec Group Of Companies

May 2019 - Jul 2022 (3 years 2 months)

Maintained customer, inventory, and transaction records with 100% accuracy, logged service notes and incidents, and generated reports to support management decision-making.

Data Entry Customer Support Record keeping Reporting Spreadsheets

Education

Degrees, certifications, and relevant coursework

Akanu Ibiam Federal Polytechnic

Higher National Diploma, Science Laboratory Technology (Microbiology/Biochemistry)

2008 - 2013

Completed a Higher National Diploma in Science Laboratory Technology with emphasis on Microbiology and Biochemistry, focusing on laboratory techniques and practical analyses.