At Specialty Life Insurance, I assessed clients’ needs, matched them to suitable insurance products, and supported customers by phone and email. I reduced churn by 15% through proactive outreach and maintained a 95% customer satisfaction rate.
I was named Outstanding Retention Manager in 2022 and 2023 for retaining 60% of existing customers and increasing customer lifetime value. I also handled payment and renewal complaints, resolving issues on the call.
At Virtual Staff Labs, I nurtured leads and scheduled property showings and client meetings. Earlier, at Schools PLP, I called school prospects, booked meetings with decision-makers, and ran Zoom presentations; my technical support experience includes guiding customers through biomedical equipment use and maintenance.
