Open to opportunities

Ayobami Fakunle

@ayobamifakunle

Message

Customer retention and support professional turning at-risk clients into lasting relationships.

Nigeria

Message

What I'm looking for

I’m looking for a remote Customer Retention Specialist role where I can resolve complaints, rebuild trust, and convert at-risk accounts through proactive support, CRM/help-desk workflows, and clear multi-channel communication.

I’m a customer retention and support professional with 6+ years of experience resolving complaints, rebuilding client trust, and converting at-risk accounts into long-term relationships across healthcare, banking, and travel. I’ve improved client satisfaction by 75% by handling issues proactively and managing client relationships through consistent follow-up and tailored solutions.

I work comfortably across CRM and help-desk environments—using Freshdesk for ticketing—and I collaborate remotely with Slack, Zoom, and Google Workspace. I’m also ALX-certified as a Virtual Assistant, and I bring retention-focused support, strong documentation habits, and clear communication to help customers feel supported while protecting account longevity.

Experience

Work history, roles, and key accomplishments

Current

Client Service Executive

Current

Gorah Healthcare Limited

Jun 2022 - Present (4 years 2 months)

Managed and grew existing client accounts through consistent follow-up communication to sustain client retention. Planned and executed client events and provided responsive, high-quality client support.

Customer Retention Account Management Client Relationship Management client support Follow up Healthcare Customer Service

Customer Experience Expert

Uba Customer Fulfillment Centre

Oct 2021 - May 2022 (7 months)

Resolved customer complaints and requests across social media and digital platforms, turning frustrated interactions into positive outcomes. Verified payments and handled identity/account requests (including BVN linking and account upgrades) via calls and video verification.

Customer Complaint Resolution Customer Support Social Media Support Multi Channel Customer Service Identity Verification BVN Linking Verification

Customer Care & Social Media Executive

Gatewind Travels & Tours

Nov 2020 - Oct 2021 (11 months)

Resolved client complaints related to visa and travel bookings, improving client satisfaction by 75%. Managed multi-platform social media presence and used analytics to measure and improve content performance.

Customer Engagement Social Media Management Social Media Analytics Content Coordination Brand Awareness

Assistant Admin Officer (Consultant)

Bishop Smith Memorial College (NYSC)

Nov 2019 - Oct 2020 (11 months)

Managed student admissions and class placements while maintaining accurate academic records. Supported strategic planning and provided academic and career-pathway counseling to students.

Admissions Academic Counseling Administrative Support Strategic Planning Support

Client Relations / Customer Care (Intern)

Eknowhowng

Jul 2018 - Dec 2018 (5 months)

Managed daily client accounts and acted as a liaison between customers and the sales department to improve operational efficiency. Maintained order processing and client records and prepared client-facing presentations.

Client Liaison Order Processing Client Records Client Presentations

Intern

Ipotrac

Jul 2017 - Oct 2017 (3 months)

Created and executed a market strategy to increase brand awareness and revenue. Supported front-desk and secretarial customer care duties while managing the client database.

Brand Awareness Revenue Growth Support Front Desk Support