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Emanaobong Archibong

@emanaobongarchibong1

Customer Service Representative at Specialty Life Insurance who improved lead-to-appointment conversion by 30% by refining call scripts and follow-up.

Nigeria

Message

At Specialty Life Insurance, I handled inbound and outbound customer inquiries, explained life insurance products, and contributed to 20% growth in sign-ups. I also refined call scripts and objection-handling techniques, improving lead-to-appointment conversion by 30%.

At Instant Car Fix (Mobile Mechanics), I supported customers with diagnostics, repairs, quotes, and appointment concerns, converting approximately 40% of enquiries and quotes into confirmed appointments. Earlier, I qualified prospects and scheduled consultations at Fusion Growth Partners and Consumer Opportunity, while documenting follow-ups in Zoho CRM and ReadyMode.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Specialty Life Insurance

Nov 2025 - May 2026 (6 months)

Handled 200–350 inbound and outbound calls daily, explaining insurance products and contributing to a 20% growth in sign-ups. Documented interactions in CRM and Excel, improving targeting accuracy by 18%.

Inbound Call Handling Outbound Calls Needs Assessment Product Education CRM Excel Troubleshooting Escalation Management Knowledge Base Lead Qualification

Customer Service / Sales Representative

Instant Car Fix

Jan 2024 - Aug 2024 (7 months)

Handled 60–80 inbound calls daily, advising on diagnostics and repairs, and resolving complaints. Converted approximately 40% of enquiries into confirmed appointments through proactive follow-up.

Inbound Call Handling Needs Assessment Complaint Resolution Escalation Management CRM Scheduling Coordination Follow up

Acquisition Associate / Appointment Setter

Fusion Growth Partners

Mar 2023 - Sep 2023 (6 months)

Placed 120+ outbound calls daily to business owners, qualifying prospects and explaining the company's growth investment program. Converted 60% of contacted leads into scheduled consultations.

Outbound Calling Lead Qualification Appointment Setting Zoho CRM B2B Sales Pipeline Management

Outbound Sales Representative

Consumer Opportunity

Jan 2022 - Feb 2023 (1 year 1 month)

Called 150–200 prospects daily using ReadyMode dialer, explaining home ownership programs and scheduling consultations. Exceeded monthly targets by 30% for 6 consecutive months and reduced early call drop-off by 60%.

Outbound Calling ReadyMode Lead Qualification Appointment Scheduling Rapport Building Credit Repair Education Pipeline Management