At Reliance Health Insurance, I resolved customer enquiries across live chat and email, diagnosed recurring complaints, and tracked cases through to closure. I also worked with underwriting, claims, and billing teams to resolve complex issues and retained at-risk policyholders.
At NeoLife Limited, I answered customer questions across email, phone, and online channels, recommended products based on customer needs, and followed up after sales to support repeat business. I maintained customer and sales records in CRM software and helped resolve issues in line with service standards.
