At Specialty Life Insurance, I assessed clients’ needs, matched them with suitable insurance products, and supported them by phone and email. I reduced churn by 15% through proactive outreach and maintained a 95% customer satisfaction rate.
I was named Outstanding Retention Manager in 2022 and 2023 for retaining 60% of existing customers and increasing customer lifetime value. I also managed high daily call volumes while reducing average wait time by 25 seconds.
At Virtual Staff Labs, I researched and followed up with leads, scheduled property showings and client meetings, and prepared real estate transaction documents. Earlier, at Schools PLP, I booked meetings with school decision-makers and ran Zoom presentations; at VMed Biomedical Institute, I supported customers with hospital equipment handling and maintenance.
