
Jelena Adamovic- Mureșan
@jelenaadamovic-murea
Customer support professional with restaurant and hotel operations experience, handling guest enquiries, bookings, and online reviews.
What I'm looking for
At Colusan Markt SRL, I managed daily restaurant operations, handled customer feedback and online reviews, and monitored service quality. I also trained employees in customer service and product knowledge.
Across roles at Fries Hub, Casa del Sole, and BevilAqua, I coordinated bookings, responded to guest enquiries, and supported international customers and teams in English and Romanian. I’ve also prepared administrative records and reports and handled reservations through Booking.com.
Experience
Work history, roles, and key accomplishments
Restaurant Manager
Colusan Markt SRL
Jul 2023 - Jun 2026 (2 years 11 months)
Managed daily operations, cash register activity, and end-of-shift reports. Set sales targets, trained employees, and handled recruitment, onboarding, and staff scheduling.
Restaurant Manager & Administrator
Fries Hub
Sep 2022 - May 2023 (8 months)
Coordinated daily operations and teams across the bar and kitchen. Managed staff schedules, administrative documents, and communication with accounting.
Restaurant Manager
Casa del Sole
Feb 2021 - Aug 2022 (1 year 6 months)
Coordinated restaurant operations and a team of approximately 30–40 employees. Organized events, bookings, staff schedules, and daily operational activities.
Site Manager / Operations Administration
Tucano Coffee Thailand / Colusan Markt SRL
Nov 2020 - Dec 2021 (1 year 1 month)
Managed stock, orders, costs, and employee schedules. Entered invoices and purchased products into the company system and prepared records for accounting.
Quality Control Manager & Shift Supervisor
Tucano Coffee Global / Tucano Coffee Timișoara
Oct 2019 - Nov 2020 (1 year 1 month)
Coordinated the Mystery Guest programme and worked with evaluators and inspectors across several countries. Reviewed service-quality reports and surveys and prepared findings for management.
Hotel Manager
BevilAqua
Apr 2018 - Sep 2019 (1 year 5 months)
Managed reception, bookings, and guest enquiries, including check-in and check-out. Coordinated staff, recruitment, training, and administrative activities.
Sales Manager
Aman Company
Jan 2015 - Dec 2017 (2 years 11 months)
Coordinated store operations, stock checks, and daily orders. Supported recruitment, employee motivation, and performance monitoring.
Secretary / Receptionist
Hipno-center
Apr 2014 - Nov 2014 (7 months)
Welcomed clients, handled incoming calls, and scheduled appointments. Organized seminars and supported administrative activities.
Sales Assistant
Exclusiv Perfume Shop
Mar 2012 - Jun 2013 (1 year 3 months)
Advised customers, presented products, and helped them choose perfumes. Handled customer enquiries and supported sales activities.
Education
Degrees, certifications, and relevant coursework
Technical School
Technician, Environmental Protection
2008 - 2012
Completed studies as an Environmental Protection Technician from 2008 to 2012.
Faculty of Mining and Geology
Mining Engineering
2012 -
Started studies in Mining Engineering in 2012; not completed.
West University of Timișoara
Romanian–Spanish Language and Literature
2018 -
Started studies in Romanian–Spanish Language and Literature in 2018; not completed.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
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