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Jelena Adamovic- Mureșan

@jelenaadamovic-murea

Customer support professional with restaurant and hotel operations experience, handling guest enquiries, bookings, and online reviews.

Romania
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What I'm looking for

I’m seeking a full-time remote or work-from-home opportunity in customer support, chat and email support, or back-office operations.

At Colusan Markt SRL, I managed daily restaurant operations, handled customer feedback and online reviews, and monitored service quality. I also trained employees in customer service and product knowledge.

Across roles at Fries Hub, Casa del Sole, and BevilAqua, I coordinated bookings, responded to guest enquiries, and supported international customers and teams in English and Romanian. I’ve also prepared administrative records and reports and handled reservations through Booking.com.

Experience

Work history, roles, and key accomplishments

TT

Quality Control Manager & Shift Supervisor

Tucano Coffee Global / Tucano Coffee Timișoara

Oct 2019 - Nov 2020 (1 year 1 month)

Coordinated the Mystery Guest programme and worked with evaluators and inspectors across several countries. Reviewed service-quality reports and surveys and prepared findings for management.

ES

Sales Assistant

Exclusiv Perfume Shop

Mar 2012 - Jun 2013 (1 year 3 months)

Advised customers, presented products, and helped them choose perfumes. Handled customer enquiries and supported sales activities.

Education

Degrees, certifications, and relevant coursework

TS

Technical School

Technician, Environmental Protection

2008 - 2012

Completed studies as an Environmental Protection Technician from 2008 to 2012.

FG

Faculty of Mining and Geology

Mining Engineering

2012 -

Started studies in Mining Engineering in 2012; not completed.

West University of Timișoara logoWT

West University of Timișoara

Romanian–Spanish Language and Literature

2018 -

Started studies in Romanian–Spanish Language and Literature in 2018; not completed.

Tech stack

Software and tools used professionally

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