Adina Maxim

Delivered exceptional customer service in fast-paced international environments, assisted customers, handled requests, and resolved service-related issues. Worked effectively with multicultural teams and demonstrated adaptability and professionalism.

Cleaned and disinfected areas, vacuumed, swept, and mopped floors, dusted and disinfected surfaces, changed bed and bath linens, and disposed of garbage and recycling materials.

Directed, seated, and tended to food and beverage guests, including watering, passing out menus, replenishing coffee, and replacing silverware. Communicated menu information, made recommendations, and periodically checked in with customers.

Delivered high-quality customer support via phone and email for Airbnb users, resolving booking, payment, account access, and reservation-related issues. Managed support cases using Zendesk and consistently met performance metrics.

Coordinated, registered, and sorted the flow of documents, maintained good communication between departments, handled customers, and organized events. Worked closely with the CEO, providing support.

Supervised individual activities of two children aged three and five, and taught them German language in an age-appropriate manner.

Served customers, prepared fast food, checked food freshness, provided information, handled returns, and responded to deli counter inquiries. Verified that displays, goods, and services adhered to company standards.

Cleaned and set tables for guests, served water and coffee, gave menus, and asked clients if they needed anything.

Served customers, collected and provided everything needed for satisfaction, monitored temperatures of cold rooms and hot food, and ordered needs for the restaurant.

Pursued a Master's degree in German Culture in a European Context.

Completed a course for Human Resources Inspector.

Activities and societies: Completed psycho-pedagogical module; participated in NICE virtual exchange program focusing on intercultural competence and entrepreneurship.

Earned a Bachelor's degree in German and English. Completed the psycho-pedagogical module and participated in the NICE virtual exchange program.