Nicoleta Venieru

I’m an ambitious operations and customer service professional with experience coordinating teams across the IT and hospitality (HoReCa) sectors. I bring strong communication and customer relationship management skills, with a proven ability to improve retention and performance.

As a Restaurant Manager, I lead daily restaurant operations—team scheduling, workflow coordination, order management, inventory, and cash/card payment processing. I ensure strict compliance with hygiene and food safety standards while keeping service consistently premium.

In my Floor Supervisor role, I coordinated, trained, and monitored the waitstaff team to maintain premium service standards. I delivered measurable outcomes, including doubling the rate of returning customers, strengthening loyalty, increasing positive reviews, and optimizing team efficiency.

Earlier, as an Assistant Manager (Part-time) at an IT company, I supported daily operations and client communication. I gathered project requirements, helped ensure clear information flow between technical teams and clients, and handled documentation, scheduling, and administrative support while studying.