Andreea Lazăr
@andreealazr
Client services analyst with expertise in retail and customer support.
What I'm looking for
I am a dedicated Client Services Analyst with extensive experience in retail and customer support. My journey began in the gaming industry, where I honed my skills in customer interaction and problem-solving. Over the years, I have worked in various roles, including as a Call-Center Agent and Receptionist, where I developed a strong foundation in managing customer inquiries and ensuring satisfaction.
At Amazon, I excelled in solving specific retail needs, such as correcting and updating product catalogs and providing consultancy to vendors. My analytical thinking and attention to detail have been instrumental in my success, allowing me to thrive in fast-paced environments. I am passionate about leveraging my skills to enhance customer experiences and contribute to team success.
Experience
Work history, roles, and key accomplishments
Client Services Analyst
Amazon Development Center (Romania) S.R.L
Sep 2022 - Present (2 years 11 months)
Resolved specific retail needs by correcting and updating the Amazon catalog and identifying product information for Amazon website publication. Managed Hazmat products and provided support and consultancy to vendors for item setup on Amazon websites.
Call-Center Agent
SC Lingura & Strachina SRL
Aug 2018 - Aug 2022 (4 years)
Managed and organized inbound delivery and takeout orders, assisting customers with general inquiries and resolving problems. Maintained the company website and executed social media marketing initiatives.
Receptionist
SiR Hotels
Aug 2017 - Jul 2018 (11 months)
Provided customer service and supervised, handled, and allocated room reservations using Medallion software. Collaborated closely with housekeeping, maintenance, and other internal departments to ensure smooth operations.
Data Entry, Validation and Processing Operator
SC Markon Trans Com SRL
Jul 2016 - Jun 2017 (11 months)
Performed primary accounting for bills and receipts using Saga software. Ensured accurate data entry, validation, and processing of financial documents.
Assistant Manager
S.C. Apache Art of Flowers SRL
Mar 2014 - Jun 2016 (2 years 3 months)
Assisted the general manager in organizing, planning, and implementing company strategy. Set up and organized schedules, maintained a safe and clean work environment, and helped monitor operating costs, budgets, and resources.
Warehouse Manager
S.C. Apache Art of Flowers SRL
Dec 2011 - Mar 2014 (2 years 3 months)
Supervised the receipt and release of material and goods inventories, ensuring accurate recording in the storage system. Oversaw the correct storage and manipulation of material and goods inventory.
Sales Representative
AVON COSMETICS
Jan 2011 - Jan 2014 (3 years)
Engaged in marketing activities and interacted directly with prospective customers and regular clients to sell company products. Developed strong client relationships and achieved sales targets.
Gaming Room Supervisor
British Quality Solutions
May 2008 - Dec 2011 (3 years 7 months)
Worked with clients, managed customer complaints, and resolved their issues. Troubleshot and ensured the functionality of computers within the gaming room.
Education
Degrees, certifications, and relevant coursework
Fundeni Nursing School
Graduation diploma, General Medical Assistant
2017 - 2020
Completed a vocational health program to become a General Medical Assistant. Gained practical skills and theoretical knowledge essential for supporting medical professionals and patient care.
The Faculty of Psychology and Education Sciences
Bachelor’s Degree, Psychology
2006 - 2009
Earned a Bachelor's Degree with a focus on Psychology. Studied various aspects of human behavior, cognitive processes, and psychological theories.
S.C. ExtremeTraining S.R.L.
Course completion, Data Entry, Processing and Validation
Completed a specialized course in Data Entry, Processing and Validation. Developed skills in accurate data handling and validation techniques.
S.C. ExtremeTraining S.R.L.
Certificate of course completion, Sales Agent
Completed a course to become a Sales Agent. Developed effective sales techniques and customer interaction skills.
S.C. ExtremeTraining S.R.L.
Certificate of course completion, Human Resources (HR) Clerk
Obtained a certificate in Human Resources (HR) Clerk. Acquired foundational knowledge and skills in HR administrative tasks and procedures.
Lucian Blaga High School
GED (Baccalaureate), Philology, Foreign Languages
2001 - 2005
Completed secondary education with a focus on Philology and Foreign Languages. Developed strong linguistic and analytical skills.
Availability
Location
Authorized to work in
Job categories
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