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Andreea Lazăr

@andreealazr

Client services analyst with expertise in retail and customer support.

Romania
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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated Client Services Analyst with extensive experience in retail and customer support. My journey began in the gaming industry, where I honed my skills in customer interaction and problem-solving. Over the years, I have worked in various roles, including as a Call-Center Agent and Receptionist, where I developed a strong foundation in managing customer inquiries and ensuring satisfaction.

At Amazon, I excelled in solving specific retail needs, such as correcting and updating product catalogs and providing consultancy to vendors. My analytical thinking and attention to detail have been instrumental in my success, allowing me to thrive in fast-paced environments. I am passionate about leveraging my skills to enhance customer experiences and contribute to team success.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

FS

Fundeni Nursing School

Graduation diploma, General Medical Assistant

2017 - 2020

Completed a vocational health program to become a General Medical Assistant. Gained practical skills and theoretical knowledge essential for supporting medical professionals and patient care.

TS

The Faculty of Psychology and Education Sciences

Bachelor’s Degree, Psychology

2006 - 2009

Earned a Bachelor's Degree with a focus on Psychology. Studied various aspects of human behavior, cognitive processes, and psychological theories.

SS

S.C. ExtremeTraining S.R.L.

Course completion, Data Entry, Processing and Validation

Completed a specialized course in Data Entry, Processing and Validation. Developed skills in accurate data handling and validation techniques.

SS

S.C. ExtremeTraining S.R.L.

Certificate of course completion, Sales Agent

Completed a course to become a Sales Agent. Developed effective sales techniques and customer interaction skills.

SS

S.C. ExtremeTraining S.R.L.

Certificate of course completion, Human Resources (HR) Clerk

Obtained a certificate in Human Resources (HR) Clerk. Acquired foundational knowledge and skills in HR administrative tasks and procedures.

LS

Lucian Blaga High School

GED (Baccalaureate), Philology, Foreign Languages

2001 - 2005

Completed secondary education with a focus on Philology and Foreign Languages. Developed strong linguistic and analytical skills.

Tech stack

Software and tools used professionally

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Andreea Lazăr - Client Services Analyst - Amazon Development Center (Romania) S.R.L | Himalayas