I am looking for a remote role that values customer experience and offers opportunities for growth and collaboration.
Open to opportunities
Alexandra Blebea
@alexandrablebea
Experienced customer service and back-office specialist with 10+ years.
RomaniaWhat I'm looking for
I am an experienced customer service and back-office specialist with over 10 years of expertise across finance, telecom, and retail sectors. My tech-savvy and analytical nature allows me to resolve complex issues efficiently while managing escalations and exceeding service standards. I am adaptable and empathetic, driven to deliver seamless customer experiences while ensuring operational efficiency and cross-functional collaboration.
In my current role as a Senior Post Booking Specialist at Dell Financial Services, I manage post-booking processes, ensuring data accuracy and timely resolution of issues. I also provide training and mentorship to new team members, supporting quality control and contributing to the development of standard operating procedures. My previous roles have equipped me with a strong foundation in customer service and operational management, where I have consistently optimized workflows and enhanced service delivery.
Experience
Work history, roles, and key accomplishments
CR
Current
Senior Post Booking Specialist
CGS Romania
Oct 2019 - Present (6 years 8 months)
Managed post-booking processes, ensuring data accuracy and timely resolution. Provided training and mentorship to new team members, supporting quality control and internal audit efforts.
CR
Post Booking Specialist
CGS Romania
Oct 2017 - Present (8 years 8 months)
Processed post-sale financial documentation and ensured account accuracy. Collaborated with cross-functional teams to optimize workflow and contributed to SOP development.
CR
Operations Coordinator
CGS Romania
Aug 2016 - Present (9 years 10 months)
Oversaw daily operations for financial back-office processes. Maintained quality standards and contributed to SOP development.
NO
Senior Customer Service Back Office Representative
Nobel
Jun 2015 - Present (11 years)
Handled escalated customer service inquiries and backend processing. Conducted root cause analysis and offered process improvements.
NO
Customer Service Specialist / Representative
Nobel
May 2014 - Present (12 years 1 month)
Delivered multi-channel support, resolving issues promptly. Built customer loyalty through effective communication and solutions.
OR
Cashier / Shift Manager
OMV Romania
May 2013 - Present (13 years 1 month)
Managed daily cash operations and shift supervision. Ensured compliance with safety and company procedures.
Education
Degrees, certifications, and relevant coursework
Lucian Blaga University of Sibiu – Faculty of Letters and Arts
Bachelor’s Degree, Cultural Studies
Completed a Bachelor's Degree in Cultural Studies. Focused on developing a deep understanding of cultural phenomena and their impact.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
RomaniaAuthorized to work in
Job categories
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