Georgiana Loredana
@georgianaloredana
I support customers and drive sales across multilingual, international service environments.
RomaniaWhat I'm looking for
I've supported French- and English-speaking customers at TELUS International while selling internet, television, mobile subscriptions, and security systems.
I handle customer requests, resolve issues, work with CRM and support platforms, and consistently meet KPIs and performance targets in a remote international environment.
Before that, I managed a bar and grocery store in Brussels, coordinating daily operations, staff, inventory, customer relationships, suppliers, and sales.
I also bring hospitality and Airbnb support experience, along with fluent Romanian, French, and English communication and strong multilingual customer service skills.
Experience
Work history, roles, and key accomplishments
Provided customer support in French and English, handling customer requests and resolving issues. Sold internet, television, mobile phone subscriptions and security systems while meeting KPIs and performance targets.
Grocery Store Manager / Administrator
Brussels, Belgium
Jun 2014 - Aug 2023 (9 years 2 months)
Managed commercial operations and relationships with customers and suppliers, with experience in sales and customer service.
Bar Manager / Administrator
Brussels, Belgium
Apr 2006 - May 2014 (8 years 1 month)
Managed the venue's daily activities, coordinated staff and customer relations, and managed orders and inventory.
Hospitality & Airbnb Support
Brussels, Belgium
Managed customer relationships in the hospitality sector, providing reservation support and customer communication, including mediation and customer service.
Education
Degrees, certifications, and relevant coursework
Business Management / Business Administration – Brussels, Belgium
Business Administration, Business Management
2015 - 2016
Studied business management and administration in Brussels, Belgium from 2015 to 2016.
Secretarial School – Liège, Belgium
Secretarial Diploma, Secretarial Studies
2005 - 2007
Attended secretarial school in Liège, Belgium from 2005 to 2007.
Typing Course – Brussels, Belgium
Typing Course, Typing
2004 - 2005
Completed a typing course in Brussels, Belgium from 2004 to 2005.
Ion Neculce High School
High School Diploma, General Studies
Graduated from Ion Neculce High School in Târgu-Frumos, Romania in 2003.
Tech stack
Software and tools used professionally
Availability
Location
RomaniaAuthorized to work in
Salary expectations
Job categories
Skills
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