Jeff Obeng

Volunteered as a committee member, working collaboratively to achieve common goals and overseeing community room bookings. Liaised with customers, negotiated room hire costs, and managed queries via email and telephone.

Built effective rapport with customers to understand their requirements and assisted them through the vehicle purchase process. Provided exceptional customer service, generated new enquiries through prospecting, and accurately processed part-exchanges.

Managed the menswear department, ensuring customers received excellent service and maintaining quality standards on the shop floor. Supported cashiers and communicated effectively with management and team members to achieve store goals.

Participated in a project to create a Monthly Membership Package for small/medium-sized companies to solve HR issues. Responsibilities included document and template creation, research, content plan development, and brainstorming ideas.

Managed store opening and closing procedures, ensuring legal compliance during shifts and sorting incoming deliveries. Excelled in selling membership cards, meeting and exceeding personal targets, and maintaining high store standards through stock replenishment.

Responsible for loading vans efficiently and providing good customer service during deliveries. Delivered 60-80 items daily and managed returns effectively.

Sorted letters according to postcodes and maintained a tidy workstation. Provided support to other departments as needed.

Consistently met weekly team KPIs through strong performance and set store weekly targets. Provided competent training to new salesmen and was skilled in selling made-to-measure products and managing hiring services.

Graduated with a Business and Management degree. This program provided a comprehensive understanding of business principles and management practices.

Grade: Grade C (GCSE), Merit/Merit (BTEC Level 3), Merit (BTEC Level 2)

Achieved Grade C in GCSE Mathematics and English. Completed BTEC in Business Level 3 with Merit/Merit, BTEC in IT Level 2 with Merit, and BTEC in Business Level 2 with Merit.