TOXIN UserTU
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TOXIN User

@toxinuser

Energetic sales professional with a passion for customer service.

United Kingdom

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth and development.

I am a highly energetic and detail-oriented individual with a strong background in customer service and sales. My experience spans various retail environments, where I have consistently exceeded sales targets and provided exceptional service. I thrive in fast-paced settings and enjoy helping customers find the right products to meet their needs.

Throughout my career, I have developed a unique skill set that includes effective communication, merchandising, and team leadership. I have successfully managed high-volume customer interactions and trained new staff members on sales techniques and customer service standards. My commitment to creating a satisfying shopping experience has earned me positive feedback from both customers and management.

In addition to my retail experience, I have ventured into e-commerce, creating an online store that has significantly increased sales and social media presence. I am passionate about continuous learning and always seek new opportunities to expand my knowledge and skills in the retail and sales sectors.

Experience

Work history, roles, and key accomplishments

BB

Telesales Executive

BT Local Business

Jan 2025 - Present (5 months)

Utilized CRM software like Salesforce to manage and track leads, consistently exceeding KPIs by closing B2B deals on the same day. Conducted complete acquisition calls, successfully signing new clients and developing strong relationships. Employed a consultative sales approach to identify client needs and offer tailored solutions, ensuring customer satisfaction and retention.

YO

Field Sales Representative

Youfibre

Sep 2023 - Present (1 year 9 months)

Sold YouFibre internet services door-to-door across the UK, consistently achieving sales targets on a commission-based structure. Developed and maintained relationships with new and existing customers to generate consistent sales leads. Conducted product presentations and managed the full sales process from prospecting to finalizing contracts in a competitive, fast-paced environment.

SM

Sales Assistant

Slater Menswear

May 2022 - Present (3 years 1 month)

Managed high-volume customer interactions with professionalism, consistently exceeding sales targets by understanding customer needs. Provided personalized styling advice, enhancing the shopping experience and boosting satisfaction. Assisted in visual merchandising and store layout planning to maximize product visibility and sales.

OC

Key Holder

Officer's Club

Apr 2021 - Present (4 years 2 months)

Managed store operations as second-in-charge, including organizing and merchandising stock, and operating updated POS systems. Oversaw training and monitoring of new staff, assisting them with sales techniques. Responsible for opening and closing the store three times a week, managing deliveries, and conducting stock takes.

VO

Website Creator / Online Manager

Vape Squad Direct Online

Feb 2020 - Present (5 years 4 months)

Created and managed an online e-commerce store, significantly increasing sales and social media presence. Developed an easy-to-navigate shopping system and listed a wide variety of items for international sale. Managed customer inquiries and emails, ensuring timely product delivery within 24 hours of sale.

WL

Customer Sales Assistant

Wilko Preston Ltd

Nov 2019 - Present (5 years 7 months)

Received comprehensive training on store operations, various till systems, and handling age-restricted goods. Assisted a variety of customers with diverse needs and stocked an average of 200 different products per shift. Developed strong communication and de-escalation skills while working effectively as part of a 10-member team.

SS

Sales Assistant

Shaykis Phone Shop

Jul 2018 - Present (6 years 11 months)

Processed an average of 100 daily transactions, ranging from mobile phones to Western Union services. Assisted customers with queries and informed them about new technology developments. Managed shop opening/closing procedures, including cash floats, and maintained tidy, visually appealing displays.

VL

Cashier

Vapesquad Direct Ltd

Jun 2017 - Present (8 years)

Processed an average of 80 transactions daily, managing cash floats and handling shop opening/closing procedures. Assisted customers in selecting products and maintained visually appealing displays. Addressed customer questions and complaints, ensuring a positive shopping experience.

Education

Degrees, certifications, and relevant coursework

AS

Archbishop Temple School

GCSE, Secondary Education

Grade: English Language (7), English Literature (6), Maths (4), Science (4/5), Religious Education (7), History (5), Design Technology (6), Computer Science (4)

Achieved strong grades in English Language, English Literature, and Religious Education. Developed foundational knowledge across a range of subjects including Maths, Science, History, Design Technology, and Computer Science.

CC

Cardinal Newman College

A Levels, Further Education

Grade: Film Studies (B), Media Studies (B), English Literature and Language (C)

Focused on humanities and arts subjects, achieving good grades in Film Studies and Media Studies. Further developed analytical and critical thinking skills through the study of English Literature and Language.

UN

Unknown

Bachelor of Arts with Honours, Acting

Grade: 2:1

Completed a Bachelor of Arts with Honours in Acting, achieving a 2:1 classification. Gained comprehensive training in acting techniques and performance.

Tech stack

Software and tools used professionally

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