Jerome Sackey
@jeromesackey
Client-focused customer service and communications professional with design and data fundamentals.
GhanaWhat I'm looking for
I am a client-focused professional with two years' experience in customer engagement, communications, and design, combining practical design training with customer-service expertise. I deliver creative, culturally aware solutions that improve client satisfaction and repeat business.
My background includes roles in digital customer service, media relations, and architectural graphic design where I improved workflows, reduced project delays, and strengthened cross-cultural client relationships. I am proficient with CRM tools, Google Workspace, Microsoft Office, and fundamentals of AI/ML and data visualization.
I have a track record of organizing clear communication strategies, streamlining information flow for timely media coverage, and producing visually compelling materials that supported approvals and elevated brand identity. I collaborate proactively with teams to resolve complex issues and refine service delivery through role play and simulations.
I am eager to contribute my attention to detail, problem-solving skills, and passion for optimizing workflows to a challenging role where I can support client success and continue developing in customer service, communications, and design.
Experience
Work history, roles, and key accomplishments
Digital Customer Service Trainee
Generation Ghana
Jul 2025 - Present (3 months)
Completed comprehensive training in digital customer service and handled diverse multinational customer needs using CRM tools, improving issue resolution speed and record-keeping. Collaborated with team members to resolve complex cases and refined service handling through role-play simulations.
Architectural Graphic Designer
Design Draft International
Jul 2024 - Feb 2025 (7 months)
Managed design timelines and prioritized tasks to meet project deadlines, reducing delays by 30% and producing client-approved visual materials that increased satisfaction and repeat business by 20%.
Media Relations Assistant
Ghana Air Force Base
Nov 2022 - Nov 2023 (1 year)
Streamlined information flow and improved written communications, resulting in timelier media coverage and enhanced visibility for the armed forces through well-organized events and stronger media relationships.
Graphic Design Intern
Helm Communications
Jul 2021 - Sep 2021 (2 months)
Produced client-aligned branding and organized presentation layouts that improved user experience and received positive client feedback, while incorporating iterative feedback to strengthen design outcomes.
Education
Degrees, certifications, and relevant coursework
Generation Ghana
Certificate, Digital Customer Service
2025 - 2025
Completed a Digital Customer Service training programme focused on digital support tools, CRM usage, and customer engagement best practices.
Takoradi Technical University
Bachelor of Technology, Spatial Design
2022 - 2023
Completed a Bachelor of Technology in Spatial Design emphasizing spatial planning, design documentation, and visual presentation.
Takoradi Technical University
Higher National Diploma, Graphic Design Communications
2019 - 2023
Completed a Higher National Diploma in Graphic Design Communications focused on visual communication and practical design skills.
Jubilee Technical Training Centre
Certificate, Occupational Health and Safety
2021 - 2021
Completed a Certificate in Occupational Health and Safety covering workplace safety principles and compliance practices.
Availability
Location
GhanaAuthorized to work in
Job categories
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