Open to opportunities

Denzel Boateng

@denzelboateng

Message

Reliable virtual assistant passionate about customer support and technology.

Ghana

Message

What I'm looking for

I am looking for a remote role that values collaboration and offers growth opportunities.

I am a reliable and detail-oriented Virtual Assistant and Customer Service professional with a background in Business Information Technology. My empathetic nature and excellent written communication skills enable me to connect with users effectively. I thrive in fast-paced environments and am known for delivering top-tier service while supporting teams remotely across time zones.

Currently, I am seeking a remote, entry-level customer support role where I can leverage my skills to assist users and contribute to a dynamic team. My experience as an IT Technician has equipped me with the ability to resolve issues promptly, while my internships have honed my customer service and technical skills. I am committed to continuous learning and improvement, as evidenced by my ongoing certifications in IT support and data analytics.

Experience

Work history, roles, and key accomplishments

Current

IT Technician / Remote Support Assistant

Current

University Information Technology Services (UITS), KNUST

Nov 2024 - Present (8 months)

Delivered prompt remote and on-site support, resolving 95% of issues during the first contact. Assisted over 100+ staff and students with hardware/software problems and account access. Created user guides and trained staff on systems, improving digital literacy and efficiency.

Remote Support Account Management User Training Ticketing Systems

Excel VBA Programming Intern

Computer Engineering Department, KNUST

Sep 2023 - Dec 2023 (3 months)

Automated recurring administrative and data entry tasks, saving 30% of processing time. Supported academic staff with spreadsheet organization, reporting, and database updates.

Spreadsheets Reporting Microsoft Excel

Customer & Quality Support Intern

ALATA Soap Manufacturing Ltd.

Sep 2022 - Dec 2022 (3 months)

Monitored product quality, documented feedback, and flagged inconsistencies. Handled manual and digital data entry of product inspections and compliance reports. Assisted customers and distributors by clarifying product specifications and resolving complaints.

Data Entry Compliance Reporting Product Specification Quality Control

Education

Degrees, certifications, and relevant coursework

Kwame Nkrumah University of Science and Technology (KNUST)

Bachelor of Science in Business Administration, Business Information Technology

Graduated with a Bachelor of Science in Business Administration, specializing in Business Information Technology. Focused on integrating business principles with information technology solutions.