Open to opportunities

Jeanelle James

@jeanellejames

Solution consultant and supply chain operations leader driving SaaS adoption, process optimization, and measurable cost savings.

United States

Message

What I'm looking for

I seek roles where I can lead SaaS implementations and cross-functional teams, drive measurable supply chain improvements, and mentor peers in a collaborative, growth-oriented environment.

I am a solution consultant and supply chain operations professional with deep experience in SaaS, cloud solutions, and consumer goods logistics. I deliver cross-functional leadership and data-driven strategies that improve visibility, reduce costs, and increase customer retention.

At Infor and Traelink I led pre-sales technical engagements, designed solution blueprints, and guided customers through SaaS migrations, closing deals in the $300K–$600K range and improving retention and product adoption.

Earlier logistics roles at US Foods and Robert Bosch focused on process optimization and operational execution, yielding measurable savings such as a 15% reduction in detention/demurrage fees and improving on-time performance from 84% to 99%.

I combine project management, business analysis, and stakeholder collaboration to implement transformational programs, mentor peers, and drive product and process improvements that align technology with business outcomes.

Experience

Work history, roles, and key accomplishments

Current

Pre-Sales Solution Consultant

Current

Traelink

Jul 2024 - Present (1 year 3 months)

Lead sales cycle and technical deep dives for Health Science account migrating to SaaS, designing integration strategies and guiding multi-enterprise network tower (MINT) solutions to address complex IT and program office challenges.

Solution Consulting SaaS Cloud Solutions Cross Functional Collaboration Customer Success

Pre-Sales Solution Consultant

Infor

Jun 2021 - Feb 2024 (2 years 8 months)

Improved customer retention by 20% and closed $300K–$600K SaaS deals, reducing client transportation spend 15% by delivering solution blueprints, training materials, and driving adoption of Nexus supply chain products.

Pre Sales SaaS Solution Design Training Development Customer Onboarding Roadmapping Stakeholder Management Sales Enablement

Logistics Planner

US Foods

Jan 2018 - Jun 2021 (3 years 5 months)

Reduced detention/demurrage fees 15% and cut monthly waste/expedites by $20,000 through process standardization and planner council initiatives, improving on-time performance from 84% to 99% in four months.

Process Improvement Carrier Management Root Cause Analysis

Logistics Planner

Robert Bosch GMC

Apr 2015 - Dec 2017 (2 years 8 months)

Led cross-functional teams for service parts repair and remanufacturing projects, decreasing back-orders 25% and optimizing shipment planning and route scheduling to improve customer delivery timelines.

Inventory Management Root Cause Analysis Project Coordination Route Planning

Account Manager

Wrigley

Oct 2014 - Mar 2015 (5 months)

Maintained 95%+ fill rates for major grocery accounts by coordinating deliveries and strengthening retailer relationships to ensure consistent on-shelf availability.

Account Management Retail & Logistics Customer Relations order fulfillment