Bassam Altaf
@bassamaltaf
Solutions-oriented technology professional specializing in Cisco ecosystem pre-sales.
What I'm looking for
I am a solutions-oriented technology professional with 5+ years supporting enterprise networking and SaaS solutions within the Cisco ecosystem. I specialize in translating customer business requirements into technical solution architectures and supporting pre-sales engagements.
I have hands-on experience configuring enterprise solutions using Cisco Commerce Workspace (CCW), Salesforce CPQ, and related enterprise tools, and I routinely collaborate with account teams, solutions engineers, and partner engineers to design scalable customer solutions.
My background includes technical proposal development, RFP/RFI responses, proof-of-concept support, and validating solution alignment across multi-vendor environments including Cisco, Microsoft, Avaya, and Palo Alto Networks. I have supported migrations from on-prem collaboration to Cisco SaaS offerings and leveraged analytics tools to track adoption and pipeline performance.
I am recognized for strong cross-functional collaboration with engineering, finance, and customer success teams and was named a Top 3 Performer for deal execution. I bring a customer-success mindset and proven ability to enable enterprise and public sector outcomes.
Experience
Work history, roles, and key accomplishments
Sales Support Operations Analyst
ConvergeOne
Aug 2024 - Aug 2025 (1 year)
Supported pre-sales design and configuration of enterprise SaaS and networking solutions, translating customer requirements into scalable proposals and ensuring technical validation across multi-vendor environments.
Partnered with account teams to support solution architecture and technical sales strategy for Cisco Collaboration SaaS, configured solutions using CCW and Salesforce, and supported RFPs and customer workshops to drive migrations from on‑prem to SaaS.
Senior Sales Operations Analyst
FormFactor
Apr 2021 - Jan 2022 (9 months)
Supported enterprise sales in solution configuration, deal structuring, and proposal generation using Salesforce and Oracle ERP, acting as liaison across sales, operations, finance, and engineering for deal execution.
Conducted operational analytics and performance reporting to improve service delivery and operational efficiency, building dashboards and KPIs to enable data-driven decision making across operations teams.
Corporate Relations Executive
Master Tiles & Ceramics Ltd.
Oct 2014 - Jun 2018 (3 years 8 months)
Managed corporate accounts, led a team of 25, and delivered strategic proposals while leveraging SAP and Tableau analytics to improve inventory forecasting and reduce operational costs.
Education
Degrees, certifications, and relevant coursework
GIFT University
Master of Business Administration, Marketing
Master of Business Administration with a focus in Marketing.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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