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Meghan Brock

@meghanbrock

I lead enterprise software implementations that turn business requirements into practical solutions and successful customer adoption.

United States

Message

What I'm looking for

I'm looking to lead customer implementations and adoption initiatives where I can translate business needs into practical technical solutions, partner across teams, and improve the customer experience.

At Equifax, I lead enterprise customer implementations from contract execution through onboarding, solution delivery, testing, launch, and post-implementation support.

I translate business requirements into technical delivery specifications and actionable implementation plans. I coordinate Sales, Product, Commercial Fulfillment, Engineering, and Finance teams to resolve issues, manage risks, and keep initiatives moving forward.

My background also includes enterprise prospecting and customer handoffs at Samsara, customer logistics operations at Flexport, and complex claims resolution at Allstate. Across these roles, I've built strong client relationships by communicating clearly, solving operational challenges, and protecting the customer experience.

I use tools including Salesforce CRM, Microsoft Excel, SalesLoft, and Gemini to document processes, organize information, and improve workflow efficiency.

Experience

Work history, roles, and key accomplishments

Current

Professional Services Consultant

Current

Equifax

Apr 2022 - Present (4 years 5 months)

Leads enterprise customer implementations from contract execution through onboarding, solution delivery, testing, launch, and post-implementation support. Coordinates cross-functional teams and communicates complex technical concepts to stakeholders.

Customer Success Management Enterprise Software Implementation Solution Consulting Cross Functional Collaboration Technical Communication Risk Mitigation AI productivity tools Gemini

Business Development Specialist

VRDE Group

Feb 2022 - Apr 2022 (2 months)

Managed business development and client communication activities while maintaining accurate records across billing and case management systems. Reported collection activity and case updates to senior management.

Business Development Client Communication Billing Systems Case Management Reporting

Account Development Representative

Samsara

May 2021 - Jan 2022 (8 months)

Prospected and developed relationships with enterprise organizations by uncovering operational challenges and connecting business needs to technology solutions. Partnered with Sales and Customer Success teams to facilitate effective handoffs.

Prospecting Enterprise Sales Customer Success Sales Communication Skills

Safety Review Specialist

Samsara

Jan 2020 - May 2021 (1 year 4 months)

Supported cross-functional product initiatives by analyzing customer safety data used to inform product enhancements. Participated in beta product testing and maintained strict service-level requirements.

Data Analysis Product Testing Quality Assurance Safety Data Analysis

Global Trade Coordinator

Flexport

Dec 2018 - Dec 2019 (1 year)

Managed customer logistics operations and served as the primary point of contact for import/export activities throughout the delivery lifecycle. Coordinated customers, carriers, suppliers, and internal teams to resolve operational issues.

Logistics Import Export Customer Coordination Problem Solving Communication Skills

Liability Claims Adjuster

Allstate Insurance

Oct 2015 - Nov 2018 (3 years 1 month)

Managed complex customer claims from intake through resolution while delivering high-quality customer experience. Applied data analysis, investigation, and critical thinking to determine liability and resolve disputes.

Claims Management Data Analysis Investigation Critical Thinking Customer Service Regulatory Compliance