Open to opportunities

Jay Wolters

@jaywolters

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Sales Director and remote-first operations leader scaling retail performance through data-driven coaching.

Netherlands

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What I'm looking for

I’m looking for remote-first leadership where I can own P&L, coach cross-functional teams, and drive data-driven retail growth—turning operational excellence and CRM/BI insights into measurable revenue, NPS, and KPI results.

I’m an operations and sales leader with 20+ years driving performance across distributed teams in North America and Europe. As Sales Director and Head of D2C Retail, I directed a €20M P&L and delivered sustained revenue growth—earning 27% YoY revenue growth through promotions, digital sales enablement, and staff development.

I thrive in remote-first roles where operational discipline and analytics translate into measurable outcomes. I’ve improved KPIs by 15% YoY by standardizing operational excellence across markets, boosted NPS by 20 points through feedback-driven customer protocols, and used CRM/ERP/BI (HubSpot, Salesforce, BI tools) to lead pipeline management, performance tracking, and cross-team alignment.

Experience

Work history, roles, and key accomplishments

Sales Director (D2C Retail)

Samsung Electronics Benelux

Jan 2023 - Jul 2025 (2 years 6 months)

Directed a €20M P&L and annual budget across Dutch and Belgian markets, driving sustained revenue growth through targeted promotions and digital sales enablement. Improved KPIs and NPS by 15% YoY and 20 points respectively through standardized operational excellence, service refinements, and team coaching.

P&L management Budgeting BI & Analytics NPS Sales Enablement Remote Team Leadership Partner Management

District Retail & Market Manager

Samsung Electronics America

Sep 2014 - Dec 2020 (6 years 3 months)

Managed field teams across 500+ retail locations using CRM dashboards, KPI frameworks, and remote coaching tools. Delivered $60M+ in annual revenue while exceeding regional KPIs and led virtual onboarding and performance management for 37+ consultants.

Field Sales Leadership Retail Operations KPIs Dashboards Remote Coaching Workforce Management Onboarding Customer Satisfaction

District Sales Manager

Intel (via Actionlink)

Nov 2013 - Sep 2014 (10 months)

Served as District Sales Manager for Intel via Actionlink, supporting retail sales execution and account coverage across the Washington DC area.

Retail Account Management Territory Planning Stakeholder Management KPI Tracking Reporting

National Retail Territory Manager

BlackBerry (via Marketstar)

Sep 2008 - May 2013 (4 years 8 months)

Worked as a National Retail Territory Manager and Field Support Manager for BlackBerry via Marketstar, overseeing retail territory execution and field support across Orlando, Florida.

Territory Management Field Support Retail Execution Sales Enablement Performance Monitoring Reporting Cross functional Coordination